Agency Customer Success Manager

<p>Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you thrive on proactively enabling agency partners, driving adoption, and helping agencies deliver measurable results for their clients?</p> <p>As an&nbsp;<strong>Agency Customer Success Manager at Smartly</strong>, you will own and grow a portfolio of enterprise agency partners from day one. You’ll act as a trusted advisor, proactively guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising. This role offers a front-row seat to the fast-paced online marketing ecosystem, with the opportunity to build long-term partnerships, influence product direction, and drive meaningful growth for both Smartly and our agency partners.</p> <h2><strong>What you’ll do...</strong></h2> <div> <ul> <li>Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships</li> <li>Take a proactive approach to agency success by identifying growth opportunities, anticipating challenges, and driving ongoing engagement and retention</li> <li>Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance, best practices, and strategic recommendations</li> <li>Partner closely with <strong>Agency Sales</strong> to develop and execute comprehensive agency development and enablement strategies that drive awareness, adoption, and expansion</li> <li>Collaborate cross-functionally with <strong>Onboarding, Technical Solutions, Product, Engineering, and Marketing</strong> to align resources and execution in support of agency growth initiatives</li> <li>Work hand-in-hand with Onboarding teams to design and deliver scalable training programs that enable agency teams to effectively use and adopt the Smartly platform</li> <li>Build and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levels</li> <li>Develop and maintain strong relationships with key industry partners, including&nbsp;<strong>Meta, TikTok, Snap, Pinterest, Google</strong>, and other ecosystem partners</li> <li>Act as the voice of the agency, gathering feedback and insights to help inform Smartly’s product roadmap and go-to-market strategy</li> <li>Contribute to building a world-class Agency Customer Success organization by developing playbooks, sharing best practices, and continuously improving internal processes</li> </ul> <h2>We’re looking for someone who...</h2> <ul data-list-tree="true" data-indent="0" data-border="0"> <li>Has <str