BALENCIAGA – Global Store Training Director (F/M)

Summary

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Job Description

Your opportunity

As the Global Store Training Director, reporting into the Global Retail & International Development Director, you will lead the strategic development and execution of training programs across all regions to elevate client experience, brand storytelling, and operational excellence. You will ensure that every retail touchpoint reflects the brand’s values and delivers a consistent journey worldwide.

How you will contribute

Training Strategy & Design

• Define and implement a global retail training roadmap aligned with the brand’s values and business goals.
• Develop innovative, scalable training programs (in-store, digital, blended learning) for onboarding, client journeys, product knowledge and styling, as well as leadership development, with the support of a team of 5 people.
• Design global programs to elevate selling skills across all retail teams, with a strong focus on emotional intelligence, clienteling, and personalized service.
• Translate brand storytelling and creative direction into impactful training content.
• Ensure the training strategy supports the retail career path defined in collaboration with HR teams.

Global Deployment & Localization

• Oversee the rollout of training programs across all regions, ensuring cultural and market-specific adaptation.
• Partner with regional training managers to ensure consistency and excellence in delivery.

Leadership & Team Management

• Lead and inspire a global team of regional training managers.
• Foster a culture of continuous learning, coaching, and performance development.
• Work closely with merchandising, marketing, client, retail performance, retail operations, and HR to ensure training programs support overall business objectives.

Performance & Impact Measurement

• Define KPIs to measure training effectiveness and impact on client satisfaction and sales performance.
• Continuously refine programs based on feedback, brand vision, and retail performance data.

Innovation & Digital Learning

• Drive the adoption of digital learning tools and platforms to enhance accessibility and engagement.
• Integrate new technologies and formats to reflect the brand’s forward-thinking DNA.
• Maintain an active watch on emerging learning trends, retail innovations, and digital best practices to continuously enrich training strategies.

Who you are

• Minimum 10 years of experience in retail, with at least 5 years in a global or regional training leadership role.
• Strong background in luxury fashion or high-end retail, with deep understanding of client experience and brand culture.
• Strong leadership, communication, and stakeholder management skills.
• Experience in designing and deploying training programs across diverse markets.
• Proven ability to manage projects efficiently ensuring smart resource planning.
• Fluent in French and English; additional languages (e.g., Mandarin, Italian) are a plus.
• Agile, creative, and culturally aware, with a passion for innovation and brand culture.
• Willingness to travel internationally (up to 20%).

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in ex