Technical Services Manager (Radio Services)- 07014

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Compensation Range

$33.75-$51.90

Starting Salary Range

33.75-42.825

Job Description Summary

The Technical Services Manager is a critical position within the General Services and Facilities Operations Division and is responsible for effectively managing the services associated with the installation and programming of two-way radio equipment, emergency lighting systems, and associated ancillary equipment utilized by the various organizational components of the Sheriff’s Office.

Job Description

Duties & Responsibilities

Duties may vary based on assignment.

• Coordinate and manage multiple projects to fulfill program objectives related to radio services and supporting operations.

• Evaluate existing programs and resolve problems encountered during daily operations including the scheduling, monitoring, and management of the equipment installation programs.

• Perform regular inspections and prepare a summary of the status of each new vehicle to ensure efficient and effective installation of specialized equipment and assignment of services.  

• Determine appropriate solutions by recommending best practices and implementing changes where necessary.

• Ensure the installation of two-way radio and emergency lighting equipment scheduling requests are coordinated to meet operational timelines; provide weekly and monthly updates on projects and maintain records and reports as required.

• Manage and direct the development and oversight of outsourced vendor contracts pertaining to the installation of radio equipment, emergency lighting, and ancillary equipment.

• Provide technical guidance, direction, and develop specifications for two-way radio equipment, emergency lighting systems, and services provided by approved vendors/contractors.

• Monitor expenditures and may assist in the development of the program budget.

• Ensure proper instructions and training of personnel in methods and procedures, proper use of equipment, and approved safety protocols.

• Represent the agency/department/division at meetings, functions, and events.

• Perform other related duties as required.

Knowledge, Skills & Abilities

• Thorough knowledge of the functions, services, activities, requirements, and objectives of the specific project/functional area to which assigned.

• Considerable knowledge of the principles and practices of project management.

• Considerable knowledge of contract documents and specifications.

• Working knowledge of installation techniques and practices for two-way radio equipment, emergency lighting equipment, and specialized equipment programming.

• Working knowledge of two-way radios and emergency lighting specifications.

• Working knowledge of occupational hazards and applicable safety regulations, standards, and equipment.

• Working knowledge of management methods, techniques, and practices.

• Skill to interpret instructions furnished in written, oral, or schedule format.

• Skill to provide guidance, technical assistance and/or interpretation to others on how to apply procedures and standards to specific situations.

• Skill to review and ensure contract compliance.

• Ability to read and understand electronic diagrams and schematics.

• Ability to communicate clearly and effectively both orally and in writing.

• Ability to work both independently and as part of a team.

• Ability to delegate, manage, and supervise effectively through scheduling, assigning, monitoring, reviewing, training, and evaluating the work of assigned staff.

• Ability to develop technical specifications and budgetary costs for proposed vehicle projects.

• Ability to use a computer and related software including work order management programs.

Working Conditions

• Work within an office environment within a law enforcement agency.

• Stand/sit at a keyboard or workstation for prolonged periods.

• May engage in moderate physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 25 pounds).

• May be required to visit other job sites to perform work.

• Work standard business hours.