Technical Customer Support - Shift Worker (protected category)

Keliweb, part of Team.blue provides web services, tailoring custom offers to develop, grow, and support Clients' digital activities. Hosting-oriented services suitable for both those who are just starting out and those who need advanced plans to grow their business.

We are looking for a Technical Customer Support - Shift Workert o join our team.

Role:

• Provide first and second-level technical support through the ticketing system and, when necessary, phone contact with customers regarding technical and administrative matters.
• Provide administrative support before and after sales/renewals.
• Coordinate with Keliweb PU teams and Authorities for assistance related to domains and additional services. 
• Develop solutions based on defined project specifications.
• Be responsible for implementation, documentation writing, and knowledge transfer.
• Manage customer evaluation systems. 
• Use customer service and business intelligence tools. 

Requirements:

• Excellent command of main IT tools and good understanding of the internet environment. 
• Excellent communication skills.
• Strong analytical and problem-solving abilities. 
• Goal-oriented mindset.
• Knowledge of sales techniques. 
• Good English language skills. 
• Knowledge of WordPress is appreciated.
• Familiarity with Joomla and PrestaShop is a plus.
• Knowledge of main web protocols (HTTP/HTTPS, IMAP/POP3/SMTP, FTP) is preferred.
• Recommended knowledge of SSL certificates, DNS systems and record types, and use of dig for name resolution.
• Knowledge of WHOIS systems. 
• Excellent analytical skills. 
• Understanding of customer satisfaction principles.
• Ability to work effectively in a team, both in-person and remotely. 
• Strong problem-solving attitude. 

Availability to work on shifts, Monday to Sunday, from 8:30 AM to 00:00 AM