Outreach Account Coordinator

Overview

Cordoba Corporation is a leading engineering and design firm based in California. We are seeking an Outreach Account Coordinator to join our Energy-Electric sector. The Outreach Account Coordinator will provide outreach, engagement, and customer service support for electric utility overhead to underground conversion projects. The work scope includes general project and administrative support with client and customer interface and outreach, records management, and project execution. The client’s undergrounding program is part of their vision to place customers at the forefront of their efforts to deliver safe, clean, and reliable power to the region. Our objective is to make the customer’s experience as easy and convenient as possible, minimizing surprises and disruptions to their daily lives. Desirable traits include attention to detail, diligent work ethic, quality control, and emphasis on customer satisfaction

Responsibilities

• Conduct outreach and engagement services to customers in the field, including preparing messaging, copy, and materials, as needed.
• Visit customer properties with client teams to gather information, explain utility programs, address concerns, and facilitate communications with survey and design teams.
• Research community values, identifies potential community issues to aid in the planning of project engagement plans with corresponding strategies, tactics, initial scope recommendations, internal deadlines, and draft budgets to achieve program goals.
• Coordinate with client counterparts, including public affairs and corporate communications representatives, on collateral, outreach materials, and any inter-jurisdictional coordination as needed.
• Serve as the day-to-day outreach point of contact for Cordoba’s Project Managers.
• Respond to and tracks inquiries and requests from community members and coordinates with Cordoba Project Managers and client representatives, as needed.
• Attend client and community meetings and program events as needed.
• Create other customer outreach and engagement for the project as needed.

Qualifications

• 2-3 years of professional experience in community outreach and engagement, customer relations, public affairs, communications, or related fields required
• Utilities knowledge and experience required; Electric utility experience preferred
• Bachelor's Degree in Communications, Public Relations, Public Affairs, Business Administration or related field preferred
• Familiarity with the Los Angeles coastal area/geography highly preferred
• Experience using databases to update and extract customer information 
• Effective QA/QC skills and attention to detail
• Excellent verbal and written communication, interpersonal and customer service skills
• General graphic design knowledge
• Proficient in Adobe and MS Office suite products, including Word, Excel, PowerPoint, and Outlook
• Ability to travel to projects sites as needed.

Pay Range: $35.00 - $55.00 per hour

 

Work Location: Hybrid 3-4 days per week in the field for required travel to project sites in the Los Angeles, CA area

 

Travel: 60-80% travel to project sites (company vehicle provided and overnight stay not required)

 

Physical Requirements: Ability to pass a pre-authorized physical including a drug-screening, background check, and driving record

 

Visa Sponsorship: Legal authorization to work in the U.S.A. on a full-time basis without sponsorship

 

Our Company

Cordoba Corporation, Making a Difference

Cordoba Corporation is a nationally recognized civil engineering, construction management, program management, and planning firm. Our expertise spans diverse sectors, including education and facilities, transportation, water, and energy. Collaborating closely with our clients, we have successfully delivered complex and high-impact infrastructure projects across California.

 

National Recognition - Cordoba’s efforts have garnered national acclaim. Engineering News-Record (ENR) has consistently ranked us as a “top 100 construction management firm” and a “top 50 program management firm.” Additionally, ENR recognized Cordoba as a “top 100 design firm” in California in 2018. Our business model emphasizes efficiency, fostering a dynamic work environment. We approach projects with multifaceted strategies, ensuring successful outcomes.

 

Statewide Presence - With headquarters in Los Angeles, Cordoba maintains a strong statewide presence. Our offices extend to San Francisco, Sacramento, San Ramon, Chatsworth, Santa Ana, Ontario, and San Diego.

 

Enhancing Employee Well-Being

Benefits and Perks: We offer multiple medical and dental insurance plans, as