Systems Support Manager

JOB SUMMARY

The Systems Support Manager ensures that the current systems and applications are being leveraged appropriately in order to achieve maximum capacity.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Provides system analysis and updates to various committees and senior management as requested.
• Works with employees to thoroughly understand the customer need in order to properly translate the issue to project deployment.
• Acts as a point of contact for internal customers regarding business applications giving advice or escalating issues as appropriate to ensure needs are met.
• Assists in implementation of change to operational and application components to meet business requirements.
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff.
• Participates in job specific training and other various Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML and ensures adherence by the respective department personnel.

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• A self-starting team player who possesses a High School Diploma or GED and a Bachelor’s degree in Computer Information Systems or a related field.
• Minimum of three years of prior experience in banking applications.
• Banking experience required.
• Previous banking experience preferably with Jack Henry software is desired.
• Working knowledge of software systems implementation and integration.
• Effective presentation, team facilitation and communication skills are essential for acting a liaison between internal customers, external customers and management.
• Flexibility, professionalism, ability to work in a highly stressful environment, meet deadlines and perform a variety of tasks with numerous interruptions.
• Attention to detail, good problem-solving skills and a high degree of mental concentration are required and the ability to multi-task.
• Good communication, organizational and interpersonal skills.
• Bilingual in English and Spanish is desired.

ORGANIZATION

• This position reports to the Chief Information Officer
• This position oversees the Business Intelligence Analysts, Digital Services Manager and Business Analysts

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In al