Sr. Manager, Operations

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The Sr. Manager, Operations is a strategic, cross-functional leader reporting directly to the Director of Engineering, ERP Platform & Integration. This role uniquely spans the three engineering verticals, BASIS, Integration, and Cloud/Platform, and is responsible for driving operational excellence, system reliability, and cross-domain alignment.

The successful candidate will play a crucial role in understanding the interdependence and operational nuances across these areas, ensuring seamless coordination and optimized performance. They will bring a modern mindset, a strong leadership presence, and the ability to navigate complex technical environments with empathy, clarity, and precision.

This role collaborates closely with engineering leads, TPMs, and the Technical Documentation Specialist to ensure environments are well-documented, compliant, and scalable. Additionally, the Sr. Manager will represent Enterprise Technology across Operations & Technology, fostering strong cross-functional relationships, managing vendor coordination, overseeing environment governance, and delivering insightful operational reporting.

Operations Leadership

• Establish and lead cross-functional operational initiatives across Platform, BASIS, and Integration, while managing a team of contractors and service providers.
• Anticipate and optimize resource needs, including identifying performance gaps, staffing requirements, and opportunities for efficiency.
• Develop and maintain environment management standards, including release controls, patches, and transport processes.
• Ensure timely application of system patches, including security updates, to maintain platform stability, compliance, and protection against vulnerabilities.
• Oversee high availability and performance of systems through proactive monitoring and incident response coordination.

Program & Process Management

• Establish new operational processes and standards to support the needs of a newly formed company, including designing, implementing, and evolving workflows that enable scalable, efficient, and resilient operations.
• Build with agility and adaptability in mind, enabling the organization to respond effectively to evolving business priorities and strategic growth opportunities.
• Partner with TPMs and PMO to align operational activities with project timelines and business priorities.
• Drive continuous improvement in operational workflows, including automation and tooling enhancements.
• Support Day 1 readiness and post-launch stabilization efforts.

Governance & Compliance

• Collaborate with the BASIS Security Engineer to ensure compliance with SOX, GDPR, and internal controls.
• Own the organization and upkeep of operational documentation, ensuring it is created when needed, logically structured, consistently maintained, and easily accessible to relevant stakeholders.
• Track and report on operational KPIs, technical debt, and modernization opportunities.

Cross-Functional Collaboration

• Act as a liaison