Near-Mission Critical Application Infra Support Specialist

Cadent Gas Ltd

Help support the technology that keeps critical operations moving  

As a Near- Mission Critical Application & Infrastructure Technical Specialist at Cadent, you'll play a key role in supporting and evolving the technology platforms that enable critical operational and business processes. Working across our Near-CNI estate, you'll help ensure applications, infrastructure and integrations remain secure, resilient and available to support the organisation's operational needs. 

This is a highly technical role where you'll act as a subject matter expert across Near-Mission Critical applications, operational technology platforms and supporting infrastructure. You'll work closely with operational teams, delivery teams, vendors and technology specialists to ensure services remain stable, supported and aligned with future business requirements. 

From maintaining business-critical systems and supporting application roadmaps to providing technical assurance and participating in a 24x7x365 support environment, you'll play a vital role in safeguarding services that are essential to Cadent's operations.

Why you'll love this role:  

This role offers the opportunity to work on a diverse and business-critical technology estate while influencing future platform development. 

Business-Critical Impact – Support applications and infrastructure that are essential to operational and shared service functions across Cadent. 

Technical Variety – Work across operational technology systems, middleware, SaaS applications, integrations and supporting platforms. 

Platform Ownership – Take responsibility for the reliability, maintenance and ongoing development of Near-CNI platforms. 

Security & Resilience Focus – Help ensure systems remain secure, compliant and aligned with Safe Control of Operations (SCO) and cyber security requirements. 

Strategic Influence – Contribute to application and infrastructure roadmaps, helping shape future technology direction. 

Collaborative Environment – Work closely with architects, project teams, business stakeholders, vendors and operational teams. 

What you will bring:  

You're an experienced technical specialist with strong application and infrastructure support experience, combined with a passion for delivering resilient and reliable services. 

Critical Systems & Infrastructure Experience 

Experience supporting business-critical systems within a 24x7x365 operational environment 
Strong understanding of application support, infrastructure management and service operations 
Experience resolving incidents, managing problems and supporting change activity 
Experience delivering technical input into projects, testing and service transition activities   

Operational Technology Knowledge 

Knowledge of Operational Technology (OT) environments 
Experience supporting applications connected to operational systems 
Understanding of business-critical support models and service continuity requirements   

Technical Expertise 

Strong technical knowledge across a number of the following areas: 
Windows Server and Client administration 
Citrix and Active Directory technologies 
System monitoring and security monitoring 
High-availability platforms, clustering and disaster recovery 
Backup, storage and business continuity solutions 
Configuration and platform management 
ArcGIS and associated applications 
SQL Server and integration technologies 
Aveva PI Server and PI Vision 
SAP Solace AEM 
Aveva Gas Day Advisor 
Aveva Commercial Gas Advisor 
Aveva Reports 
Enterprise file transfer and integration solutions such as Globalscape EFT and Workato   

Development & Data Skills 

Knowledge of scripting and programming languages such as .NET, Java, Visual Basic, XML, C/C++ and scripting technologies 
Experience working with SQL, relational databases and time-series data 
Understanding of system integrations and middleware technologies   

Stakeholder & Leadership Skills 

Excellent communication skills and the ability to translate technical issues into business-focused language 
Strong stakeholder management and influencing capability 
Experience working with suppliers, project teams and senior business stakeholders 
Strong analytical, problem-solving and decision-making skills   

Qualifications & Experience 

Degree in Computing or a related discipline, or equivalent experience 
SCO certification at CP/AE level 
Typically 5-10 years of IT experience, including second or third-line support experience within complex enterprise environments