Customer Onsite Specialist

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
As a Customer Onsite Specialist, you will visit different job sites maintained by Wonolo’s customers (commonly a warehouse or production facility) to ensure customers and local workers (Wonoloers) have easy access to our support channels. You’ll be working with both Wonoloers and customers, serving as a product expert of the Wonolo app, a problem-solver, and a human connection. As needed, you will serve as a local recruiting operations agent, helping to acquire, onboard, or assess workers for W2 jobs on the platform. You’ll help Wonoloers and customers navigate routine tasks as well as new challenges. You will be immersed in a fast-paced environment that is constantly in flux. Most importantly, you will have a direct impact on supporting local workers by helping to shape the future of work.
We're looking for someone who is organized, can take initiative, can speak to different stakeholders including job site supervisor and gig economy workers, and has problem-solving skills who can operate in an ambiguous environment. You will serve as the face of Wonolo to various Customers and Wonoloers and will ensure both are having a seamless Wonolo experience.
This is a full-time hourly role (40 hours per week) working between February 24 - March 22, 2026 and is being hired to specifically support Wonoloers working at the Houston Rodeo. 

What you'll do:

• Travel to NRG Stadium in Houston, TX and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to Wonoloers' completion of jobs
• Build trusting relationships with customers and advise on potential improvements to their standard operating procedures
• Triage issues between Customers, Wonoloers, and Account Managers using white-glove support skills.
• Escalate feedback to improve the customer and Wonoloer experience. Serve as an expert on the ins and outs of our software and terms as applicable to Wonoloers and customers
• Connect with Wonoloers and act as an additional resource for de-escalations, questions, and support
• Be responsible for updating team of any onsite work related injuries and completing local W/C process, as well as monitor for worker absenteeism or worker-related performance issues

Who you are:

• 1+ years of experience in an applicable role such as staffing, operations, customer service, or sales.
• Comfortable working in a stadium environment with communication skills to engage various stakeholders with many types of personalities and backgrounds, including operations managers, individuals not familiar with Wonolo, and the experienced Wonoloer community.
• Reliable, responsive and able to work under minimal supervision - you’ll be physically onsite, but collaborating with other Wonolo team members virtually.
• Self-driven to complete tasks and to proactively solve issues.
• A positive self-starter and eager to learn - you’re willing to own results, try new things, are open to feedback and not afraid to ask questions.
• Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack.
• This role will require travel to and from customer facilities, and will therefore require a reliable form of transportation.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

• Marketplace and/or startup experience
• Experience in the industrial/warehousing environment is a plus
• Proficiency with Google Suite (Sheets, Slides, Docs, Forms) and Looker

Pay range:

The expected pay range for this position is $12-13/hour. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to p