Network Technician II (Processing Center IT Technician) / 61096653

Posting number: 191069

Department: Department of Health and Human Services

Division: Program of IT Services

Job classification: Network Technician II

Posting type: Open

Categories: Administration, IT and Computers, Miscellaneous, Training, Database Administration

Summary

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Are you the One?  We are looking for a Processing Center IT Technician who, under the guidance and direction of the IT Processing Center Manager, acts as a tier 1 - 2 technical support for the processing center(s) in which you are assigned. In addition to working regularly with routine service tickets, the employee will provide support and technical advice concerning office automation needs. Serves as contact for problems with automation system; follows through with solutions to problems. Transport equipment to processing center locations, assist in special projects and serve as technician in the areas as needed. This position will be located in Florence County.

• Effectively build working relationships with area managers, area administrators and staff in supported areas to gain accountability and reliability in communicating IT related information and assuring problems are addressed and resolved in a timely manner.
• Performs systems maintenance to Agency equipment to ensure a proper operating environment, and provide user(s) hardware, and software support. Assists users in supported area and IT Service Desk, and Network Administrators with resolving various trouble shooting issues.
• Performs any hardware, and software upgrades to Agency equipment, and installs new, and enhanced products. Assist agency management in making short, and long term decisions regarding information technology growth, and development.
• Maintain weekly logs of work being performed and submit reports to appropriate personnel in a timely manner.
• Stay abreast of new technologies that would impact knowledge and performance to supported areas as well as continually train and gain knowledge of software, equipment and functionality. Participate in training opportunities in house, off-site, and on-line in order to assist with more complex technical issues. Provide cross training to other technicians as needed.
• Participate in meetings to effectively communicate information within all areas of IT Services. Assist Networking and Administrators in process improvement, and procedure documentation.
• Other duties as required.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

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Examples of duties

A high school diploma and experience in information technology, electronics technology systems, or other related areas. 

An associate degree or bachelor's degree in a related field may be substituted for the required experience.

Additional Requirements:

• Requires holder to drive routinely.
• Valid driver's license.
• Sitting or standing for long periods of time.
• In-office Role

Qualifications

• Knowledge of computer system analysis, design, testing, debugging and maintenance techniques.  
• Ability to present technical and non-technical reports in a clear and concise manner.
• Ability to establish effective working relationships with vendors, management staff and users.  
• Ability to communicate effectively.

Supplemental information

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply