Medical Subrogation Claims Specialist - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Makes and maintains a connection with the customer by understanding and meeting their needs

• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

• Participates in or assists in training new or less experienced employees and demonstrating work processes

• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Receives, screens and routes incoming telephone calls and other electronic correspondence

• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Qualifications:

•    0-2 years of Related Experience

•    NextGen Experience Preferred

•    Strong Writing and Communication Skills Required

Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

•    Competitive pay with needed support for continuous development and career advancement.
•    Flexibility in scheduling and a time off policy that helps support your work/life balance.
•    Initial and ongoing training to get you proficient in your new role
•    Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.

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Skills

Customer Service, Problem Solving, Results-Oriented, Time Management

Compensation

Compensation offered for this role is $17.45 - 25.11 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the Un