Project Assistant – Post Sales Surveillance

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Job Summary

Support and facilitate the safety claim process for Post Sales Surveillance (PSS), including case creation, gathering information from dealers and customers, and communicating case resolutions.  Act as a Polaris ambassador to customers and support the investigation teams with data collection during active investigations. Additionally, provide support to other Polaris departments (Owner Connections, Tech Service, etc.) that interact with dealers and customers as needed. This role is also expected to support continuous improvements efforts in relation to the safety claim process.

Responsibilities

• Communicate with dealers & customers to gather information related to potential safety concerns.
• Work closely with PSS team members to track parts and/or vehicles to ensure safety related claims are being processed accurately and in a timely matter.
• Support investigation initiation when incidents are identified.
• Effectively communicate with investigation teams to coordinate investigation activities.
• Support electronic investigation records management.
• Recognize and communicate sensitive and urgent issues to leadership.
• Identify and support continuous improvement efforts within the PSS & Analytics organization.
• Promote a Culture of Safety within Post Sales Surveillance and Polaris.
• Other projects and duties as assigned.

Experience and Skills

• 2-3 years previous technical or consumer service experience preferred. Experience within the Powersports or Automotive industries is preferred.
• Systems expertise with CRM and AS400 applications.
• Strong organizational and communication skills required.
• Conflict management skills a plus.
• Ability to handle changing priorities and a fast-paced environment required.

Education

• Bachelor’s degree preferred

Competencies:

Achievement Orientation

Focusing efforts on achieving high quality results consistent that meet or exceed standard expectations.

Collaborating with Others

Working together with others in a cooperative and supportive manner to achieve shared goals.

Customer Value Management

Developing customer value plans to create value for sales opportunities through effective communications and thorough knowledge of customers and markets.

Nurturing Innovation

Creating a welcoming environment that encourages different perspectives and new ideas, building a culture of curiosity, openness, and creativity across the organization and the wider community.

Ensuring Accountability

Holding yourself and others to high standards of accountability and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.

Working Conditions

• Engineering and office environment conditions.
• Infrequent travel on occasion and according to needs of business as project(s) dictate.

The starting pay range for Minnesota is $25.00 to $30.00 per hour, plus eligibility for overtime.  Individual pay and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.  While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.  Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing.  Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financia