Dental Office Lead and Claims Coordinator

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

The Project: The project site is the U.S. Army Garrison Hospital, located on the atolls of Kwajalein and Roi-Namur in the Republic of the Marshall Islands, a scenic chain of Islands equidistant from Hawaii, Australia, and the Philippines. It is one of the largest outsourced medical facilities in support of the Department of Defense. Since 2018 International SOS Government Medical Services, has been subcontracted to manage the 10-bed Critical Access Kwajalein Hospital, dental clinic, veterinary clinic, and a medical clinic on Roi-Namur. Kwajalein is a 6.5 square mile atoll where bikes are the primary mode of transportation. The more than 1,500 residents include military personnel, Army Civilians, contractors, and their family members.  Kwajalein is home to one of the world’s largest coral atolls and lagoons. The year-round warm and sunny weather supports a variety of activities, such as scuba diving, sport fishing, sailing, and wind surfing.  The military base also boasts a movie theater, bowling alley, gym, golf course, ceramics studio, and small shopping areas. 

Job Description

The Dental Office and Claims Coordinator is responsible for supervising and assisting in day-to-day administrative duties for the dental clinic including but not limited to scheduling, patient statements, accounts receivable, billing, coding, records keeping, accounts, credentialing and human resources.

Qualifications

• AAS or higher from an accredited college or university (Preferred)
• Current American Heart Association Basic Life Support (BLS)
• A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay on Kwajalein Atoll

Experience Required:

• Recent dental practice experience in a role where the candidate has demonstrated ability to manage routine dental care issues.
• 2 years of experience in insurance claim submission and payment receipt. Practical knowledge of dental services, basic rules and regulations.
• Strong computer and organizational skills
• Proficient oral and written communication skills

Physical Requirements:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Key Responsibilities:

• Initiate and carry out all administrative functions associated with Dental Clinic staff and patients. Including insurance claims and payment allocations.
• Develop and maintain methods to control and evaluate the quality and effectiveness of the work services provided. Recommend and advise the Dentist and Health Services Manger on problems related to collaborative service efforts and provide appropriate plan for resolution.
• Participates in departmental planning for budgetary requirements and accountability.
• Collaborate with hospital administration and Dentist to develop policies and administrative procedures for clinic.
• Represent Dental Clinic and staff at Department Head meetings.
• Monitors patient flow, maintains contact with clinical staff regarding miscommunication in all aspects of providing dental care.
• Collaborate patient scheduling plans with dental staff; coordinate and schedule patients