Senior Commercial Loss Project Manager - Midwest/Rockies

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Senior Commercial Large Loss Project Manager dispatches and manages large loss assignments referred from SERVPRO® Call Center, Clients, and all other sources of property loss. The Senior Project Manager is also responsible for promoting active communication with the Franchise and Client, and aggressively enforces guidelines and contracts as stipulated by client.

You will

• Provides dispatch assistance to the Customer Care Center upon request 24/7/365

• Communicates Job File Requirements to Operators

• Provide Project Oversight on all Projects over $1,000,000 throughout the US as assigned by the Director. Work in Conjunction with initially assigned territorial CLLD PM on these projects.

• Ability to provide oversight on Multiple Projects in Excess of $ 1.000,000 each and complex in nature.

• Responsible for daily documentation of job progress, including: Labor and subcontract progress.

• Utilizes Time and Material software to provide real-time and accurate information.

• Responsible for completing Weekly Job Status reports with overview of every project that is assigned.

• Maintains a Weekly Call and Updated Written Report with the FCM for each region that is assigned.

• Monitors, reviews, and verifies scope and estimates for operational and pricing agreement compliance.

• Works in conjunction with the National Accounts Sales division to oversee and confirm that contract agreements are being followed.

• Ensures that carrier is notified of job progress and any reserve variance. Status Updates Weekly to CLLD support staff on National Accounts Projects

• Provides constructive review and critique of estimates to Operators.

• Advises Operator on best practices, processes, and equipment options.

• Assists in settling job site issues and/or concerns and general project oversight.

• Advises Operator to utilize Resource Center Preferred Vendors or other Operators for subcontract work.

• Works with the Operators and CLLD to qualify and maintain National Subcontractors.

• Secures and review completed Job File Documentation from the Operator and assist Operator in collections as needed.

• Actively and consistently supports all efforts to simplify and enhance the Franchise and customer experience.

• Provides consulting services for insurance companies.

• Completes and submits Expense Reports timely af