Crisis Worker

Description

Job title

Crisis Worker

Reports to

Program Director

Position Summary

Under the authority of Management, the Crisis Worker assures that all operating procedures and regulations are followed. The Crisis Worker provides direct services to consumers, significant others and collateral resources and assists consumers in reaching goals set in treatment. 

Essential Duties and Functions  

Direct Care

• Consumer Care including spending at least 75% of scheduled time in direct, face to face or telephone interactions with consumers 
• Conduct psycho-educational, skills training, and supportive crisis counseling in residence or community 
• Observe all scheduled and as needed (PRN) medication observations and assist as directed by Residential Nurse i.e. blood pressure, pulse, temperature, etc. 
• Residential crisis specific duties including but not limited to: 
• early walking, 
• daily planning, 
• meal preparation and clean-up, 
• maintaining necessary scheduled appointments that have been approved by supervisory team member 
• Telephone Crisis Specific Duties including screening incoming calls, providing appropriate telephone counseling, consultation, assessment and referral to needed services including Mobile and/or Residential Crisis Intervention services.

Administrative

• Complete all documentation as required by RHD, Funder, licensing/accreditation entities.

Community Interaction

• Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge.  
• Other duties as assigned  

 Essential Duties Addendum for A-Team and MCIU

• Receive incoming calls from 911 (CAD emergency system) and head out
• Access while en route to the location (gathering information while in transit to location; reading the summary, call back to the source, communicating via radio, etc.)
• Complete real-time collaboration with a fully licensed clinician to determine appropriateness for initial intervention
• Arrive on the scene and complete an initial assessment 
• Collaborate real-time with a fully licensed clinician to determine final outcome
• transport client (via voluntary or involuntary means) 
• resolve on scene
• send back to OPCD for emergency response

Qualifications

• Bachelor’s degree preferred with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or a related field. 
• Must have a high school diploma or equivalency and 12 semester credit hours in sociology, social welfare, psychology; gerontology; or other social sciences.
• 4 years of experience in public or private human services with one year of mental health direct care experience. 

Working conditions

This position is set in a residential or community environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Must be willing to perform all job-related travel associated with this position. 

Hazard and Atmospheric Conditions

• Exposure to Fumes o Exposure to Dust
• Exposure to Extreme Heat o Exposure to Extreme Cold
• Wet and/or Humid o Exposure to Loud Noise
• Exposure to Confined Places o Mists or Gases
• Exposure to Mechanical Hazards o Exposure to Chemical Hazards
• Exposure to Electrical Hazards o Exposure to Burn Hazard

Requirements

Physical requirements

Lifting Requirements

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Requirements

•  Stand or Sit (stationary position)
•  Walk
•  Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
•  Climb (stairs/ladders)
•  Talk/Hear (communicate, converse, convey, express/exchange information)
•  See (detect, identify, recognize, inspect, assess) 
•  Pushing or Pulling
•  Repetitive Motion
•  Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Additional Requirements:

Mobile units are required to drive within the service area of the program. Visit home of consumer and provide support