Director, Multimedia Operations

Company Description

Universal Products & Experiences (UP&E) globally drives the expansion and elevation of NBCUniversal’s iconic collection of brands, intellectual properties, characters, and stories based on the company’s extensive portfolio of properties created by Universal Pictures, Illumination, DreamWorks Animation, and NBCUniversal Television and Streaming. The division executes this through innovative physical and digital products, engaging retail and product experiences across our expansive global theme park destinations (for both owned and 3rd party IP), location-based venues, e-commerce product platforms, and retailers around the world. Along with global brand strategy and creative, UP&E’s three lines of business include Consumer Products, Games and Digital Platforms, as well as Theme Parks Products & Retail. UP&E is a division of Universal Destinations & Experiences, part of NBCUniversal, a subsidiary of Comcast Corporation.  

Universal Products & Experiences is committed to leading transformation by attracting and retaining a diverse workforce of the highest caliber.  We are committed to celebrating diversity and fostering inclusive, equitable environments by honoring the experiences, perspective, and uniqueness of each individual.

Job Description

Role Summary

Universal Products & Experiences’ Multimedia team manages the vision and voice of our leadership and global brand through: creative asset production, presentation development including narrative and design as well as working closely with our events team on creative and AV.

We are a team of makers, thinkers, leaders and rebels whose passion is to ignite ideas every day, in a culture that celebrates creativity, fresh thinking, executional excellence and each other. 

The Director, Multimedia Operations will be a master of their craft with experience leading global operational strategy and hands on execution to elevate business units and brands. This role partners closely with the VP, Creative Design, Multimedia to deliver world-class storytelling and design while managing an extensive slate of projects. A strong understanding of creative best practices and skillsets held by internal and external talent is key to ensure the right resources are applied to every project. In addition, this role will also be a direct partner to the VPs of North America Retail, managing key retail milestones and bridging communication with cross functional partners in development of business driving retail pitches. This position reports to the VP, Global Brand Operations.

Essential Responsibilities

• Leads operational strategy and workflows for executive presentations and events to elevate UP&E’s presence and standing with key internal and external partners
• Cultivates strong relationships with business leaders and senior executives through open door communication and connecting dots across ideas and businesses to deliver one-voice vision and exceptional results
• Manages resources, ensuring the correct creative and production talent are allocated to each project and coordinates with external vendors and talent as needed to flex capacity
• Oversees intake of projects, development of workback schedules and tracks against resources. Works with cross functional teams to establish clear expectations and scope for each project
• Calendars and drives agendas and attendees to ensure productive meetings; provides recaps and next steps following meetings to ensure milestones are met
• Leads and manages Multimedia project management team, providing guidance, support, and mentorship to ensure high performance and professional development while fostering a culture of creative excellence and innovation
• Sets clear goals and objectives for the team, monitors progress, and provides regular feedback and performance evaluations. Identifies areas for improvement and implements strategies to enhance team performance
• Creates and manages deployment of new processes to ensure team viability and growth taking in to account intimate knowledge of our platforms, software, security expectations, and how other teams/departments operate
• Manages development and consistent updates of presentations, ensuring exceptional quality, for internal and external use
• Oversees executive approval and distribution process for all Multimedia-developed tools
• Keeps security of assets top of mind and guides team on usage and distribution
• Oversees Multimedia budget, including budget planning, quarterly forecasting and pacing along with vendor set up, PO creation and invoicing. Ensures fiscal responsibility balanced with creative expectation.
• Shapes best-in-class culture by promoting innovation, collaboration and problem-solving through a solution-oriented approach t