Senior Fullstack Software Engineer - Customer Service Platform - Seattle

Team Introduction

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.



Responsibilities:

- Develop large-scale customer service platforms end to end that powers TikTok app

- Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience

- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development

- Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements