Senior Business Analyst (Management Analysis / Business Analysis / User Support) - (100% Remote)

Company Description

Citizant is a leading provider of professional IT services to the U.S. government.  We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values:  Drive, Excellence, Reputation, Responsibility, and a Better Future.  No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Roles and Responsibilities:

• The Senior Business Analyst interacts with users to identify opportunities to improve user and system efficiency.
• Works directly with clients to determine project scope, document requirements, resolve specification and development issues, coordinate implementation tasks, and support training initiatives.
• Performs the assigned tasks with a high level of technical complexity or organizational visibility and requires specialized technical or analytical expertise.
• Plans and implements complex data analyses and reporting projects.
• Elicits business requirements from users, develops and documents functional system requirements, analyzes and documents business processes, success factors, and related metrics, and plans and supports release processes.
• Gathers facts, analyzes data, prepares synopses comparing alternatives in terms of cost, time, and availability of tools and personnel, and recommends a course of action.
• Identifies failures during reviews or test execution and logs the information needed to allow the developer to understand, reproduce, and address the issue.
• Provides technical and non-technical support to users interacting with systems, business applications, and desktop solutions.
• Ensures systems and services meet business requirements and design specifications.
• Develops and produces reports with technical complexity using reporting tools in multiple applications.
• Works independently and provides technical leadership to less experienced staff in the same role.

Qualifications

Minimum qualifications include:

• Ten (10) or more years of experience performing business and process analysis.
• Ten (10) or more years of developing business requirements to include: process narratives, user stories and personas, use cases, business rules, business and system models, interface design and definitions, wireframes, data flow diagrams, and data mapping.
• Ten (10) or more years of experience supporting release implementations, including creating and executing test plans and test cases.
• Experience resolving highly complex requirements conflicts through effective stakeholder engagement.
• Experience developing presentations and presenting to clients.
• Ability to work effectively with others in a team-oriented setting.
• Ability to communicate effectively both orally and in writing.

Education:

• Bachelor's degree (preferred)

Clearance Requirement:

• Must be a US Citizen
• Must have a public trust clearance or have the ability to obtain one.

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.