POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 175,000 guests annually. The Conference Set-Up and Services Team Member is primarily responsible for impeccable guest service to conference groups through precise meeting room and Audio-Visual set-ups for 70+ event spaces. They must exhibit professional and friendly communication, prompt follow through on requests, maintain a high level of service, and maintain Center standards of cleanliness and detail execution.

OUR CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We count on our staff to provide extraordinary experiences for our guests and for each other and we expect constant demonstration of our core values of caring, honesty, respect, responsibility and faith.

ESSENTIAL FUNCTIONS:

• Exhibit superior guest service abilities through clear, professional and friendly interactions with all guests and staff
• Prepare and set up meeting rooms, event spaces, and conference areas according to reservation details and group needs
• Ensure all setups are accurate, complete, and timely, following event diagrams and standards.
• Maintain the cleanliness of meeting rooms/event spaces along with all restrooms associated with those spaces
• Possess stamina for strenuous work load with the ability to lift chairs, tables, deliverables, and stage pieces
• Must be able to work a flexible schedule, days, evenings, nights, weekends, and holidays
• Ability to thrive in a work environment that is never the same day twice, be self-motivated, and take pride in a job well done
• Respond to guest inquiries and needs with professionalism, problem-solving, and a commitment to service excellence
• Maintain conference set up storage rooms, keeping them organized, stocked and clean
• Support janitorial operations when needed, including public restroom maintenance, trash removal, and biohazard clean-up
   
• Must be able to speak and write English

REQUIREMENTS/QUALIFICATIONS:

• Willingness to learn event set-up and cleaning procedures and execute to high standards
• Possess excellent guest service and interpersonal skills
• Ability to troubleshoot problems under pressure and in stressful situations
• Ability to prioritize work assignments and self-supervise on projects and daily work assignments when necessary
• Excellent attention to detail and organizational skills necessary to meet the needs of groups, conferences, and internal events
• Willingness to work rotating shifts sometimes early mornings or late nights, weekends, and holidays.
• Possess and maintain a valid driver's license and comply with YMCA driving record rules
• Provide office reception as needed, including radio dispatch and interdepartmental communication via phone, radio and email

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and refle