Customer Service Representative

Job Title: Customer Service Representative

Location: Columbus, OH
Job Type: Full-Time

Job Summary:
The Customer Service Representative will be responsible for delivering exceptional service to our customers by addressing inquiries, resolving complaints, and providing accurate service information. This role requires a positive attitude, strong communication skills, and the ability to handle a variety of customer service tasks with professionalism and efficiency.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media.

• Address customer complaints, issues, or concerns in a timely and effective manner.

• Assist with processing orders, returns, and exchanges.

• Maintain detailed and accurate customer records in the CRM system.

• Escalate complex issues to appropriate departments or supervisors.

• Ensure customer satisfaction and follow up on outstanding inquiries as needed.

• Collaborate with team members to improve overall service quality and team performance.

• Continuously improve product knowledge and service delivery techniques.

Requirements

• High school diploma or equivalent (Associate's or Bachelor’s degree preferred).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and patience when dealing with difficult situations.

• Ability to multitask and stay organized in a fast-paced environment.

• Familiarity with CRM software or customer service platforms is a plus.