Senior IT Analyst Infrastructure

What You Need To Know

 

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

 

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

 

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

 

The Senior IT Analyst Infrastructure focuses on gathering and interpreting data, gathering and documenting business requirements, and defining and documenting processes. This role can easily interpret information and resolve transaction / data / process / solution discrepancies versus documented requirements. Facilitates functional and non-functional requirements elicitation with business and technical audiences across the organization. Captures requirements in business requirements documents. Designs and documents process and process flow aligning with current and target state requirements, data, or solution. In partnership with technical subject matter experts (SMEs), translates business requirements into technical requirements leading to a solution design or design specification. Understands infrastructure technology (architecture, platforms, and services) concepts, functions, and uses sufficiently to assist technical subject matter experts (SMEs) to design a technical solution that meets documented requirements. Seeks to standardize, automate, and streamline data and processes. Identifies, monitors, and coordinates activities surrounding KPIs and use cases to ensure the solution meets the documented requirements.

Specialized Skills and Technologies

 

• Proficient with Microsoft Office Suite (PowerPoint, Word, and Excel, OneNote, Teams, and Visio)
• Superior verbal/written communication skills 
• Strong solution and/or business analyst experience 
• Experience in requirements gathering, problem solving, event and change management
• Experience in development of strategic communications plans to promote IT solutions, educate and influence internal audiences 
• Experience in leading requirements elicitation sessions with cross-functional business and IT audiences, authoring business requirements documents, user stories/use cases with defined acceptance criteria 
• Experience in applying Lean principles in process ownership or design
• Strong collaborator to ensure consistent messaging across various audiences and stakeholders
• Strong planning and organization skills
• Experience reporting and communicating project, program, portfolio and functional level status, issues, risks, and costs to executives
• Ability to take complex processes and present them in an easy-to-understand format

Primary Responsibilities

 

• Gather, analyze, and interpret requirements
• Gather and analyze data to identify trends and patterns 
• Submit reports and artifacts to the relevant project manager and management
• Help management and other teams achieve business goals and needs
• Establish new data gathering and analysis techniques within the organization
• Craft project documentation including, but not limited to, Use Cases, Business Requirements Document (BRD), Risk Register, Lessons Learned, Requirements Traceability Matrix
• Facilitate functional and non-functional requirements elicitation with both business and technical audiences across the organization
• Design and document processes and process flow (cross-functional process diagramming) aligning with requirements and data
• Partner with technical teams to translate business requirements into technical requirements leading to solution design
• Collaborate cross-functionally to enhance overall delivery of team
• Support the execution of a specific portfolio delivery management processes in response to business needs and requirement