Residential Area Director/DDP

Job DetailsJob Location: Atlanta - Atlanta, GA 30349Position Type: Full TimeInCommunity is committed to supporting individuals with intellectual and developmental disabilities to live safe, healthy and joyful lives in their communities.  We offer a culture of integrity, service, and respect for the dignity of every individual. All employees, including the Residential Area Director, are expected to model and promote the organization’s mission and values in every aspect of their work.

Essential Job Duties and Responsibilities:

Program Oversight & Compliance


Coordinate and oversee day-to-day operations of assigned group homes.
Ensure that all services are implemented in accordance with each Individual Service Plan (ISP).
Conduct regular group home visits to assess quality of care, safety, and satisfaction of individuals.
Monitor compliance with DBHDD, Medicaid, and agency policies and procedures.
Complete audits, documentation reviews, and follow-up actions as needed.
Participate in licensing and quality assurance reviews; develop and monitor corrective action plans (CAPs).
Ability to develop positive relationships with Host home providers, individuals, and families.


Provider Relations & Support


Recruit, train, and support group home providers to ensure competency in service delivery.
Facilitate initial and ongoing training, including medication administration, documentation, and emergency preparedness.
Serve as the primary point of contact for group home providers regarding program expectations, documentation, and incident management.
Provide ongoing coaching, performance feedback, and crisis intervention support.
Ensure group homes maintain an environment conducive to the health, safety, and personal growth of individuals.


Clinical Oversight (DDP Duties)


Review and approve service documentation to ensure it aligns with the ISP and DBHDD standards.
Participate in Individualized Service Planning (ISP) and interdisciplinary team (IDT) meetings.
Provide clinical guidance on behavioral, medical, and therapeutic interventions.
Monitor progress toward outcomes and make recommendations for service adjustments.
Maintain documentation in compliance with DBHDD DDP responsibilities.


Health & Safety


Ensure all individuals receive required medical, dental, and therapeutic care.
Review and monitor Medication Administration Records (MARs) for accuracy and compliance.
Investigate incidents, injuries, and hospitalizations, ensuring timely reporting and follow-up.
Collaborate with nursing staff to coordinate medical appointments and treatment follow-up.
Promote preventive health and wellness practices within each group home.


Administrative Responsibilities


Maintain complete, accurate, and timely documentation within required systems (e.g., Therap, Paycom).
Track and report outcomes, incidents, and compliance metrics.
Support budget and service authorization management for assigned individuals.
Participate in on-call rotation to respond to emergencies and provide after-hours support.
Strong communication, organization, and problem-solving skills.


Quality & Outcomes


Assist in developing and implementing quality improvement initiatives.
Monitor performance indicators such as incident trends, provider compliance, and satisfaction.
Promote person-centered practices that increase independence, inclusion, and self-determination.

QualificationsEducation, Certifications & Experience Requirements


Bachelor’s degree in Social Work, Psychology, Nursing, Special Education, or related human services field (Master’s preferred).
2–3 years of experience in IDD services, with at least one year in a supervisory or coordination role.
Ability to meet Georgia DBHDD requirements as a Developmental Disabilities Professional (DDP) within 30 days of hire.
Understanding of DBHDD regulations, Medicaid Waiver services, and person-centered practices.
Valid Georgia driver’s license and reliable transportation.
Participation in on-call rotation as scheduled.
Excellent written documentation via Microsoft Office suite


Supervisory Responsibilities

The Residential Area Director provides direct supervision to Community Area Managers (CAMs) and monitors Direct Support Professionals (DSPs) to ensure compliance with program standards, service delivery, and agency policies. The Residential Area Director is responsible for oversight, guidance, and performance management within assigned group homes.

Work Environment & Physical Demands

The work environment for a Residential Area Director is dynamic and multifaceted, often blurring the lines between a professional office and a home-like setting. It is characterized by its 24/7 nature and deep immersion in the community.


Physical Setting:


On-Site & Immersive: This is typically not a 9-to-5 office job. The Residential Area Director oft