Sr. Business Technical Analyst

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

Global Technology forging the way  

The Technology team leads our digital transformation with innovative tech like AI and edge computing. At McDonald’s you'll solve technology innovation challenges at an incredible scale, and work across global teams who are ready for for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.  

Are you passionate about technology and eager to make a significant impact on a global scale? We are looking for a dynamic and self-motivated individual to join our US Technology Solution Readiness team as a Senior Business Technical Analyst. In this role, you will lead a team of Business Analysts focused on gathering requirements, defining acceptance criteria, and deploying innovative technology solutions to our Restaurant and Consumer platforms. You will play a crucial role in transforming business requirements into innovative technology solutions, including edge transformation initiatives. This is an exciting opportunity to be at the forefront of McDonald’s technological evolution and help shape the future of our global operations. Join us at our Global Headquarters in Chicago, IL, and be part of a team that values creativity, collaboration, and continuous improvement.  

Accountabilities & Responsibilities:  

• Authority in providing business and operational direction on business requirements, change requests, and technical designs for current functionality and future improvements.  

• Elicit, assess, and define business requirements with strong organizational skills to deliver requirements within specified timelines.  

• Demonstrates Operations focus by understanding the given and potential needs and taking action.  

• Strong technology background with the ability to visualize and interpret business to technology.  

• Strong collaboration skills and able to adapt their means of communications for both written and verbal, and engage in active listening.  

• Established ability to build relationships with Global Technology internal and external stakeholder partners.  

• Obtain continual feedback from field end users and maintain enhancement requests and assist with prioritization of restaurant technology applications.  

• Ability to train and share key knowledge to bring new employees/consultants up to speed on technology and processes.  

• Provide frequent feedback to the team to increase productivity, improve performance, and develop skill sets.  

Technical Requirements:  

• System Integration: Experience in integrating various systems and platforms, including cloud services (AWS, Azure, Google Cloud).  

• Data Analysis: Strong skills in data analysis and visualization tools such as Tableau, Power BI, or similar.  

• Software Development Lifecycle (SDLC): Deep understanding of SDLC processes, including Agile methodologies. Experience with tools like JIRA, Confluence, and Git.  

• API Management: Experienc