Director, GTM Operations - Systems & Tools

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Chicago, New York, San Francisco, or Sunnyvale.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

About the Organization:

Interested in driving impact at scale by transforming key business processes and building a data-driven business? The Sales Operations Systems & Tools team manages tooling for LinkedIn’s Global Business Organization (GBO). Spanning systems design, business analysis, product management, process optimization, and business strategy, you will gain a broad spectrum of experience applying your technical skills to drive strategy and push the Sales Operations efficient frontier to increase productivity, Go-To-Market speed and agility, and improve our talent experience.

In the role of Director,  Sales Operations Systems & Tools, you will be responsible for equipping the entirety of Go-To-Market with the technology and tooling necessary to drive value.  As a member of the Leadership team, you’ll partner directly with senior executives, spanning across LinkedIn’s Global Business Organization.  Overseeing an organization of process owners and technology teams, you’ll drive the vision and strategy necessary to transform LinkedIn’s technology roadmap for Sales.

The Director of Systems and Tools will drive the operational rhythm and cadence with engineering partners as well as business executives (e.g., roadmap review).  Candidates will apply skills across all facets of the SDLC and utilize “instincts” to flag risks before they become blockers.  

This opportunity welcomes candidates that are excited to serve as the singular voice of the user and represent LinkedIn’s Global Business Organization’s technology and product needs.  Candidates will lead their team through synthesizing business needs and socializing them with a technically diverse and executive audiences, while balancing near and long-term requirements, resulting in the delivery of a tractable multiyear technical roadmap.  Candidates will also have the opportunity to apply deep business knowledge (ideally in Sales and GTM processes) and product mindset to solve some of LinkedIn’s most challenging business problems.  

Responsibilities: 

• Lead, mentor, and manage Program and Business Process Managers

• Own and maintain GBO productivity product vision and roadmap along with engineering prioritization, release sequencing, and communications

• Create and executes project plans (risk management, dependency analysis) for large transformational projects and engages stakeholders across platforms

• Drive process standardization and refinement initiatives across GBO

• Foster a collaborative and high-performance team environment​

• Lead teams through the creation of technical roadmaps, while balancing trade-offs and long term business objectives​

• Serve as the primary point of contact for all GBO’s technical vision and roadmap

• Create standards, frameworks, and methodologies to accelerate technology delivery

• Manage project timelines, resources, and budgets​

• Collaborate with cross-functional teams (e.g., engineering) to ensure timely and successful roadmap delivery​

• Maintain current knowledge of industry trends (e.g., Automation, AI, ML, GenAI) and solution / architectural patterns

Qualifications

Basic Qualifications: 

• 10+ years of experience in product, technical program management, GTM Operations, or similar related experience

• 3+ years of experience in people management

Preferred Qualifications:  

• Master’s degree or Advanced Degree in related field

• Experience with Sales Operations processes and CRM systems (e.g., SFDC and Dynamics)

• 5 years of experience managing medium-sized (10+) technical delivery teams

• 3 years of experience managing people managers

• 5 years of experienc