ERAS Account Manager

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, patient care, and community collaborations conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of people everywhere. The AAMC strives to make a positive impact not only in your career, but in your life. We offer a comprehensive benefits package which features:

Significant employer 403(b) contribution

Public transportation subsidy

Generous paid time off program

Tuition reimbursement

Wellness program

Why us, why now?  

This position is responsible for working with leadership to execute the business strategy for ERAS by building relationships with key external and internal stakeholders, focusing on improving the customer experience, and ensuring all ERAS products are meeting user needs.  This role will drive ERAS’s go-to-market strategy on new enhancements, including owning competitive intelligence, key messaging, and positioning our products and services.  The Manager will partner with Product Management, Communications, and other colleagues to impart market insights from current customers and the competitive field to shape our product/solution strategy and build awareness of ERAS products and solutions. The ideal candidate is a driven self-starter, a strong collaborator, and a strategic thinker who also enjoys rolling up their sleeves. 

How will you make an impact?  

Strategy Execution  

• In coordination with the ERAS leadership team, assist in executing the program’s strategic plan to ensure the successful implementation of the strategic initiatives.   

• Actively participate in and when necessary lead segmentation and account management activities.  Understand and stay well informed of trends that may impact the application cycle and Graduate Medical Education.   

• Provide guidance to the ERAS Product Team relating to priorities and suggested enhancements.   

• Lead the development and delivery of ERAS presentations during internal or external meetings.   

Relationship Management 

• Collaborate and engage with various teams within ERAS and the AAMC to ensure the development of application components and policies which support user needs and focus on the voice of the customer.   

• Develop strong relationships with external stakeholders and ensure we are using the proper channels for communications and trainings.   

• Represent ERAS at external constituent meetings including program specialty meetings, business partners meetings, student related organizations, and AAMC hosted meetings.  

Training and Resource Development 

• Lead the development of a user training strategy that supports ERAS stakeholders and aligns with the outreach and engagement strategy.   

• Assist with the development of content materials and tools to be used by ERAS stakeholders.   

• Develop, collate and maintain a knowledge base of reference materials and information on a variety of topics which supports external and internal customers.   

• Define and implement content management and authoring processes to ensure the appropriate quality of material developed and contributed by content creators.   

Process and Program Improvement  

• Based on findings from user feedback, focus groups, re