Senior Program Manager, Strategic Initiatives (non-technical)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Customer Experience Program Management Office drives cross organizational transformation initiatives across Workday’s Customer Experience (CX) Organization. We are a high performing team of thought leaders who encourage new ways of thinking about business challenges and collaborate cross functionally to deliver optimal business outcomes as part of our program initiatives.
The team consists of multiple pillars of program management support including New Offering Launch (NOL), Mergers & Acquisitions (M&A), Strategic Initiatives, CX Transformation Initiatives, and Change Management. The CX PMO represents the CX organization on critical initiatives and provides program structure and project governance to ensure customer experience is at the forefront of every project.

About the Role

We are seeking a multifaceted and experienced Program Manager to lead our organization through critical initiatives related to new offering launches, mergers and acquisitions (M&A), and other key transformational projects. As the Program Manager, you'll drive programs that impact multiple aspects of the business. The ideal candidate demonstrates critical thinking and a track record of effectively leading complex programs in fast-paced environments. They appreciate the importance of structure while embracing agility and innovation within that framework.

About You

• Lead the planning, execution, and delivery of transformational programs.

• Define project objectives, scope, and deliverables in collaboration with key stakeholders, including senior leadership and cross-functional teams ensuring alignment with organizational goals.

• Develop detailed project plans, timelines, and track progress against milestones to ensure timely delivery of project objectives.

• Identify and mitigate risks and issues that may impact project delivery, and build contingency plans to address potential roadblocks.

• Establish and maintain effective communication channels with stakeholders to provide regular updates on project status, risks, and issues, and solicit feedback and input as needed.

• Lead and empower project teams to achieve project goals and deliver high-quality results, fostering a culture of collaboration, accountability, and continuous improvement.

• Evaluate project performance against key performance indicators and metrics, and implement corrective actions as needed to ensure project success.

Basic Qualifications:

• 7-10 years of cross organizational program management experience leading highly visible, large-scale, strategic initiatives

• Proven experience translating business needs into roadmaps, clearly defined requirements, and delivery plans

• Experience leading business transformation programs and software industry experience with an enterprise products company a plus

• Knowledge of design thinking, strategy definition, agility concepts and how to operate in a fast paced and constantly evolving environment

• Strong analytical problem solver with the interpersonal skills to influence, maintain strong relationships, and collaborate at all levels

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

Other Qualifications:

• Experience in SmartSheet application, Google docs

• Knowledge of business process improvement

• Knowledge of software development life cycle (SDLC) processes and procedures (including Waterfall and Agile) is a plus

• Project Management Certification preferred (PMP, Agile, SAFe, etc)

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