Remote Access Center Specialist - Patient Engagement Center

Access Center Specialist

(Care Team Specialist I)

Patient Engagement Center

 

Announcement #314225

Jefferson Healthcare is looking for a critically thinking, thorough, customer service minded individual to join our Patient Engagement Center as an Access Center Specialist (Care Team Specialist I) in our patient access call center.

The Access Center Specialists in our call center are important liaisons between the medical care team and the patients. The role of a Care Team Specialist is both dynamic and engaging within the healthcare sector. This position involves interacting with diverse individuals calling in to our primary and specialty clinics, gathering essential information, assisting patients with scheduling and navigation, and supplying clinical teams with the necessary information to deliver high-quality care. Attention to detail, critical thinking, and a customer service mindset are essential to ensuring that patients have a smooth and successful healthcare experience.

 

The ideal candidate will have experience working remotely and experience with medical office reception or dispatching. They will also have strong communication skills, be organized and detail-oriented, and have a passion for helping others. Responsibilities include taking patient calls, scheduling appointments, verifying insurance, and communicating with clinical care teams. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply!

 

Schedule: 40 hours/week, 8 hour shifts, start times between 7:15 am and 8:45 am (Pacific Time Zone) depending on departmental needs

What can we offer you?

• A fulfilling career in the medical field
• 1:1 onboarding with a dedicated trainer
• A supportive leadership and peer team
• A competitive wage
• Full and part time permanent positions receive Outstanding benefits, including medical, dental & vision benefits with low insurance premiums, a 5% employer contribution to your retirement account, paid time off, and more

What you'll need:

• High School degree or equivalent required
• One year of related experience in a customer service setting preferred -
• Customer service experience strongly preferred
• One year of experience using Epic EMR preferred
• Basic knowledge of medical terminology preferred
• Must stay current in knowledge base and meet Hospital-mandated education requirements
• Experience answering high volumes of phone calls or in a dispatch setting preferred

 

To apply: Please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/

 

Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

* Candidates who accept a written offer of employment must pass a background check and may be required to undergo 11-panel testing for commonly abused controlled substances, including marijuana, in accordance with our policy.