Venue Technology Supervisor | Highmark Stadium

THE ROLE 

We are looking for a Venue Technology Supervisor to join our team! As a Venue Technology Supervisor, you will be responsible for managing technology needs of the Food & Beverage and Merchandise operations at Highmark Stadium, including but not limited to Point of Sale technology (terminals, peripherals, etc.), desktop support, venue technology projects, and day-to-day management support. If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast-paced and team-oriented environment!   

Opening in the 2026 NFL season, the new Highmark Stadium will become the home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will have state-of-the-art technology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future. 

ESSENTIAL FUNCTIONS   

• Install, maintain, and troubleshoot point of sale systems, including terminals, receipt printers, scanners, and payment devices  

• Provide day-to-day technical support for personal computers, printers, and other office hardware and software  

• Replace defective hardware as needed 

• Conduct stadium walk-throughs to ensure all systems are operational prior to and during all events 

• Assess and prioritize issues and requests accordingly to minimize operational impact 

• Assist in maintaining a PCI compliant environment, including keeping an updated hardware inventory of POI devices 

• Provide basic network support, including troubleshooting connectivity issues for wired and wireless devices  

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training 

• Complete other duties as assigned  
   

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

• Preferred experience with hospitality point of sale 

• Preferred knowledge in general networking 

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in a timely fashion 

• Strong communication skills including the ability to establish and maintain effective working relationships with internal and external stakeholders 

• Availability open to event-based schedule, including late h