Hybrid Document Production Supervisor - Mon - Fri

Williams Lea is hiring for a Hybrid Document Production Supervisor for our Wheeling, WV office to work a 9-hour shift Monday to Friday between the hours of 12:00 pm to 1:00 am!

Pay: $51,277.20 - $53,976/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Company Provided Parking
• Additional Employee Perks and Discounts

The Document Production Supervisor is an independent leader, helping manage day-to-day people, operations and client needs across multiple service line offerings. The supervisor empowers and enables their team to execute service delivery, deliver operational excellence, and supports their team members’ growth and development. The role requires the document production supervisor to be productive 40% of their shift. The need is for a second shift person to work a nine-hour shift (with one-hour lunch break) and there is flexibility in start end time. Partial remote is a possibility after first 90 days and will be determined by department needs and employee ability.

Job duties

(* denotes an “essential function”)

• *Supervise the team’s day-to-day work assignments in document production and creative services, including but not limited to document production, word processing, proofreading, and graphic design; includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines
• *Ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
• *Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• *Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, planning for key roles, performance management, and off-boarding management
• *Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilize corrective action when necessary
• *Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
• *Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• *Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• *Support manager with Profit & Loss (P&L) activities; understand impact of overtime and time-off to avoid non-billable charges
• *Support the collection and gathering of data/information included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs) along with internal reporting
• Have a strong knowledge of the client’s businesses and the impact of our services
• Foster cross-training and a sense of team work to optimize client service delivery
• May train more junior staff members, as needed
• *Work outside of scheduled hours to respond to client complaints and/or issues
• *Bend, stoop, push, pull, stand with the ability to lift 50lbs

Job qualifications

• A Bachelor’s degree or equivalent experience is required
• 2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment preferred
• 3+ years’ experience in legal document production or legal word processing preferred
• Advanced knowledge of software within MS Office with ability to create, format, edit charts, graphs, styles, table of contents, macros, etc.
• Strong in grammar and composition rules required for editing and proofreading
• Use of manager self-service systems and experience with centralized HR functions preferred
• Basic financial understanding of how day-to-day decisions impact P&L
• Able to foster a team culture of high performance and continuous improvement that values learn