Customer Experience New Hire Coordinator

I. Job Summary
  The New Hire Onboarding & Training Coordinator is responsible for overseeing and facilitating the smooth transition of new hires into the organization. This role ensures all necessary training, equipment, and system accesses are provided to new employees while maintaining compliance with company policies. The coordinator will act as a liaison between departments, ensuring that new employees are set up for success from day one.   Preference to hire internally within the current SBS Customer Service Team.  
  II. Essential Duties and Responsibilities

• Serve as the primary point of contact for department new hires, addressing immediate needs and concerns during the Pre-Onboarding phase.
• Report immediate challenges encountered with new hire classes to strategically position the team for sustained growth and success.
• Participates in training sessions as required to observe and analyze content, behavioral trends, and competency levels when requested by Leadership
• Collaborate intricately with Department Function Groups, Leadership and Development, and Workforce Management Leaders to develop and execute comprehensive onboarding schedules based on business needs.
• Ensure steady floor support for nesting employees, coordinating additional resources to accurately manage capacity challenges.
• Identify bottlenecks and propose sophisticated solutions to enhance operational efficiency.
• Gather insightful feedback from new hires and supervisors to continuously refine and elevate the onboarding experience.
• Supports an environment that encourages, values, and delivers outstanding customer services.
• Develop and meticulously maintain agendas, reinforcement schedules, and materials to ensure a structured onboarding process.
• Plan and communicate both temporary and permanent seating arrangements, proactively identifying and addressing any challenges.
• Handle preboarding, training, and nesting tasks with precision and efficiency.
• Ensure WM credentials and access to all required applications are granted and rigorously tested.
• Track and ensure the completion of mandatory trainings and New Hire Journeys in MyHR.
• Organize training materials, oversee training room setup, and coordinate side-by-side training sessions.
• Coordinate floor support expectation sessions to align with department forecasting needs.
• Arrange training topic make-up sessions as necessary to ensure thorough knowledge transfer.
• Oversee the imaging and distribution of new hire equipment, retrieve and track equipment diligently.
• Order and distribute office supplies and bookbags, ensuring new hires are well-equipped.
• Plan and coordinate the first-day schedule, including I9 and equipment setup, and collect pictures for security badges and request name tags.
• Develop and maintain standard operating procedures (SOPs) for program coordination.

III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job: 
  A. Required Qualifications

• Bachelor's Degree (accredited) Business Administration or similar area of study 
• 2 years of professional experience in a directly related position in lieu of education requirement 

B. Preferred Qualifications

• Proven ability to establish and maintain excellent working relationships
• Strong interpersonal and organizational capabilities
• Demonstrated initiative and self-motivation
• Ability to multi-task, manage conflicting priorities and meet deadlines
• Experienced and proficient (ability to use without assistance) with Microsoft Office, Outlook and internet searches
• Must be willing to work various start times to accommodate various time zones
• Excellent verbal and written communications skills
• Ability to work well under pressure with excellent time management and organizational skills in order to accomplish numerous tasks and assignments
• Proven problem solving ability and successful conflict resolution
• Excellent customer focus

IV. Physical Requirements
  Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Office Setting (Windsor, CT) Hybrid Schedule M-Th, Friday work from home. 

  The expected pay range for this hybrid position across the U.S is $23.27 - $29/hour. This pay range represent