Sr. Staff Communication Designer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Product Experience at ServiceNow 

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.  

This role is in the Experience team. In EX, we focus on how people experience and understand ServiceNow’s ecosystem, leveraging user insights, product expertise, creativity, craft, and data to help our customers and their end users achieve audacious goals.  

We work closely with our counterparts in product management and engineering to create product experiences that people love… Because the world works better when people love the way they work.​ 

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ 

Team and Role  

This is role is on the Spark Team in EX, focusing on narrative communication design and creative product storytelling. At ServiceNow, we make great products that help people do great work… But the journey doesn’t end when the making is done.​ People need to hear about what we made! That's what the Spark team is all about: Big stories, rich experiences, and inspired storytellers. 

We help ServiceNow leaders tell clear, compelling stories about our products, our capabilities, and the people we empower. And we help our talented colleagues unlock and articulate their own passion for the work they do and the difference they make in the world.  

How do we do that?  

• We create, enhance, and produce big presentations in key forums, with a consistently high bar for craft, quality and creativity. 
• We actualize the ServiceNow story through immersive experiences, demos, and other hands-on aspirational activities. 
• We empower people to tell better stories, feel better about their storytelling, and shine a light on the great work they deliver through workshops, templates, and coaching. 

What you get to do in this role: 

• Serve as a Lead Communication Designer for product executives and other company leaders. 
• Create presentation materials and other collateral for external events, internal events, customer briefings, executive forums, product strategy, community building, and much more.  
• Work directly with the Global Head of Product Experience and other Experience leaders to communicate product vision, strategy, and impact through a range of methods (including presentations, product demos, videos, and other mediums).    
• Partner with practitioners in the Experience team to document ongoing product evolution and showcase the most innovative work from across the 720-person group. 
• Enable colleagues and stakeholders to grow their communication design skills by leading workshops, crits, and coaching sessions. 
• Collaborate with Spark team colleagues to raise the bar for quality and clarity for all comms design outputs. 
• As needed, manage outside vendors and partners to execute on key projects.  

Qualifications

Preferred Qualifications 

• 7+ y