Quote-To-Cash (QTC) Global Process Owner

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

At Cloudflare we are committed to excellence and innovation, not just as it relates to products we sell to our customers, but also for our internal processes and systems. We are seeking a highly motivated and experienced Quote to Cash Global Process Owner to join our dynamic team and take ownership of optimizing and standardizing quote to cash business processes, working with business owners, across our global operations with a focus on aligning upstream and downstream processes, change management, process documentation and assisting with identification of optimization opportunities. 

This will be the first role that we hire as part of a global process ownership center of excellence (CoE) that we are looking to build out across E2E processes to ensure clear understanding / documentation of processes end to end, continuous improvement and smooth roll-out of process changes with a clear understanding of upstream and downstream impacts. 

What you'll do

Process Ownership:

• Take full ownership of the end-to-end quote to cash process across all locations and business units within the organization.
• Develop an in-depth understanding of the quote to cash process, including its inputs, outputs, and key performance indicators (KPIs).

Strategy Alignment:

• Align the quote to cash process with the organization's strategic goals and objectives through collaboration with business process owners and senior management to ensure that the process supports the overall business strategy.

Standardization:

• Work with business owners of various parts of the process to establish and maintain standardized process documentation, including policies, procedures, and guidelines.
• Promote best practices and minimize process variations across regions and business segments.  

Process Improvement:

• Continuously analyze the quote to cash process leveraging process mining tools and other knowledge of best practices to identify areas for improvement and optimization.
• Work with business owners to implement process enhancements to streamline operations, improve efficiency, and reduce costs.

Change Management:

• Lead change initiatives related to prioritized quote to cash initiatives, working with cross-functional teams to drive successful process improvements.
• Manage resistance to change and ensure smooth implementation of process changes.

Performance Monitoring:

• Establish and monitor performance metrics and KPIs to assess the effectiveness and efficiency of the end to end quote to cash process.
• Analyze data and provide regular reports to management and other key stakeholders, identifying areas for improvement and celebrating successes.

Stakeholder Management:

• Collaborate with various stakeholders, including senior management, business owners, subject matter experts, and technology teams.
• Engage with business owners of various parts of the end to end quote to cash process to understand their needs, address concerns, and foster a culture of continuous improvement.
• Ensure that decisions made related to any single part of the quote to cash process make sense for the process end to end, and ensure that downstream changes are well communicated and addressed. 

Compliance and Risk Management:

• Ensure that the quote to cash process complies with relevant laws, regulations, and internal policies.
• Work with legal, compliance, and risk management teams to mitigate risks and imp