Customer Service Representative

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

 

 

Job Title: Customer Service Representative I

Department: Customer Service

Work Location: Bloomington, CA - In office

Summary:

Interacts with customers and team members to provide information in response to inquiries about products and services. Handles and resolves customer concerns and supports fellow Flyer's/World Kinect team members. The ideal team member demonstrates themselves as an asset to the Customer Service team in terms of professionalism, positive attitude, knowledge of products & services, reliability with the ability to support the companies vision and culture. Team player, that easily adapts to change.

What You’ll Love About Us:

• Health Benefits. Medical with HSA and FSA options that includes infertility benefits. 100% coverage of preventative care, Dental, Vision, Teledoc, Employee Assistance Program
• Prepare for the Future. 401K Retirement Plan w/ match
• Rest and Relaxation. 160 hrs Paid Time Off and 9 Paid Holidays/2 Floating
• Financial Peace of Mind. Short-Term Disability, Life and AD&D Insurance covered by WFS.
• Learning and Development. LinkedIn Learning
• Additional Perks We Offer. Long Term Disability Insurance, Accident & Critical Illness Insurance, Legal & Identity Theft Protection
• Pay $16 - $17p/hr with bonus annually

Duties & Responsibilites:

- Receives customers requests by a variety of inbound communication.

- Analyzes requests, provide information, or ascertains who will best provide the information, and routes the request to the correct person.

- Ability to effectively manage time.

- Basic understanding of all SOP's.

- Works closely with other departments, ensuring complete customer satisfaction and follow-up.

- Knowledge of product lines, departments, various marketing promotional services, and similar data as required.

- Other duties as assigned by supervisor(s).

Working Conditions:

- Office Setting

- Siting long periods throughout the day.

- Noise levels may vary

- Team members are required to sit, use a phone headset during the workday

QUALIFICATIONS & REQUIREMENTS

Experience:

- 1 year of customer service OR 1 year being in a customer service environment

Education:

- High School Diploma or equivalent

Other Skills:

- Good communication skills, written & verbal.

- Ability to multi-task & take direction.

- Team Player that is willing to go above and beyond to reach team goals and help others achieve theirs.

Physical Requirements:

- Lifting up to 20 lbs

- Required to stand, the team member is occasionally required to walk.

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.