Director of Linen

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

 

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 

Director of Linen

 

Job Code: 5650

FLSA: E

Job Level: H2

 

Supervisory Responsibility: yes 

General Description of the Job Class
Provide leadership for Supply Chain Linen Operations across Duke Health System. 

This position is responsible for the execution of linen supply chain strategies; linen optimization of logistics, synchronizing supply and demand, measuring performance, embedding leading practice and ensuring continuous improvement. The Director, Linen Operations will ensure the delivery of high-quality laundry and linen services for Duke University Health System enterprise. This includes overseeing contracted providers of laundry and linen to ensure all quality standards and all regulatory standards are being met. 
The Director, Linen Operations will lead the optimization and standardization of linen and linen software tools across the enterprise to include methodology and strategies for the distribution and logistics of linen. The Director, Linen Operations will support and implement the linen vision and strategy as developed in collaboration with the Senior Director Supply Chain Site Operations and Logistics, ensure linen practices adhere to industry standards and best practices, regulatory compliance, risk mitigation and align with and support the Duke Health's strategic initiatives. This role will work closely with supply chain site operations, clinical leaders and support services leaders to ensure high customer satisfaction. 

Duties and Responsibilities of this Level
Provide leadership for linen supply chain managers relative to linen replenishment and logistics of linen distribution. 
Director, Supply Chain Linen Operations will be accountable for all linen operations across the health system. 
Responsible for driving and maintaining industry leading processes and standards to improve quality and efficiencies for the operation. Responsible for effective training programs to meet TJC, OSHA and other regulatory agencies requirements 
Plan, coordinate and administer the financial, administrative and technical operations of linen supply chain. Supplier relations, contract and price negotiations in collaboration with procurement. 
Direct decision making responsibilities of candidate selection of new supply chain managers in relation to linen distribution. 
Facilitate and lead Linen Committees and Linen Task Forces. 
Serve as linen operational and technical resource representing supply chain. 
This role will serve as decision maker to drive and change operations based on the needs of the business. These decisions may include but not limited to DUHS, external vendors, Duke's community/regional response, etc. Serve as a point of escalation for complex or systematic issues for internal and external key stakeholders and the supply chain team that is responsible for linen order and replenishment. 
Negotiate resolution for issues in relation to linen. 
Manage and measure key metrics with key linen service providers to ensure federal and local regulations in relation to linen reprocessing and handling as well as contract adherence. 
Work with supply chain managers responsible for linen distribution to ensure appropriate staffing model, tools and resources to efficiently and effectively complete supply chain linen daily duties and meet commitments. 
Model and foster continuous improvement mindset with supply chain teams. Identify opportunities for efficiency, elimination of waste and risk mitigation. 
Maintain a working knowledge of applicable Federal, State, and local laws and regulations, as well as internal policies and procedures to ensure adherence in a manner that reflects safe, hon