Manager, SAP Solutions Delivery

Manager, SAP Solutions Delivery

Location: Remote

Department: Information Systems

Job Type: Full-Time

Shift: Monday- Friday, 8:15 a.m.- 5:00 p.m.

Clinical Classification: Non-Clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

The Manager, SAP Solutions Delivery manages the team of business architects and programmer analysts in supporting LifeNet Health systems, primarily SAP and integrated systems. Works effectively with the team and other IT staff to prioritize requests and manage project tasks to completion. Investigates and effectively communicates requirements of the information systems applications user community to provide functional knowledge required for systems development and problem resolution. Works directly with the business system users to resolve system issues and optimize utilization of the system. Provides testing support, training and full documentation of functional needs and software solutions. Plans, executes, and delivers projects according to deadlines and within budget.

What you’ll do:

• People Leadership: Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the team. Ensures adequate staffing levels to maintain business continuity by hiring and retaining top talent. Uses established performance management processes (performance, development, succession, and career) to ensure staff development and team’s performance meets current and future standards. Manages and develops training plans and ongoing professional development goals for new and existing employees.
• Application Support: Works with business community to troubleshoot and resolve system issues. Configures applications as per business needs and create queries to support ad-hoc reporting requirements. Translates user requirements into functional specifications. Writes and approves validation deliverable documentation such as user requirements, validation strategy documentation, testing plans and design documentation. Maintains broad and current understanding and expertise of application systems pertinent to Organ Procurement Organizations (OPO) and Tissue banks.
• Project Management: Responsible for managing assigned projects to completion. Ensures resources and budgets are properly managed. Define and manage project scope, goals, priorities, deliverables, and timelines that support business goals in collaboration with senior management and stakeholders.
• Service Management: Manages the diverse portfolio of service incidents, requests, and projects, as well as establishing priorities.
• Business Partnering: Collaborates with departmental business users to define requirements and priorities, as well as identify opportunities to address other business needs.

What you’ll bring (Minimum Requirements):