Account Manager - K12 School Districts (Iowa)

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers.

The Role

As an Account Manager, your primary responsibility will be to help grow and build our partner school districts in your territory. As a Hazel Account Manager team member,  you are responsible for cultivating, developing, and managing relationships for K12 Partners across 13 states serving 3 million students. The Account Manager will serve as the chief strategist and internal quarterback for the partnership and work with our customer success team to create a fantastic customer experience throughout the life cycle of the partnership. You will find champions in each district to help us bring world-class healthcare to all students, no matter their situation.  The ideal candidate will possess strong leadership skills, a data-driven and goal-oriented approach to account management principles and revenue targets, and a proven track record of fostering strong partner relationships.  

We are prioritizing candidates based in Iowa at this time, to best align with the territory this position will support. 

What You’ll Do

District relationship management:

• Establish and maintain strong, strategic relationships with key decision-makers and stakeholders within K12 districts, serving as the primary point of contact for all account-related matters
• Manage relationships at multiple levels (Ex: Superintendents, Assistant Superintendents, Directors of Student Services)
• Provide an exceptional customer experience every time and build trust to influence renewals and expansions 
• Lead purposeful and strategic conversations throughout the year so that renewals are not an event, but a natural progression of value
• Analyze and escalate any barriers or risks that may impact the district's strategic plans and goal achievement
• Facilitate ongoing check-in calls with the district to communicate progress towards strategic goals; analyze data to draw out key trends and insights  and recommend actions based on findings

Strategic Planning and Cross-Collaboration:

• Serve as the chief strategist for the district partnerships within your territory, collaborating cross-functionally to develop strategic account plans to achieve enrollment, engagement, and renewal targets; cultivate local partner relationships beyond the district
• Lead the renewal process, negotiating terms that are favorable for both the district and Hazel Health
• Conducted quarterly internal market reviews to inform internal strategy and growth opportunities.
• Collaborate with cross-functional teams, including but not limited to customer success, implementation, marketing, product, analytics, and clinical teams, to align account management strategies with overall business objectives.
• Monitor customer feedback and competitor activities to identify opportunities and potential risks.

Performance Metrics and Reporting

• Regularly evaluate and report on account health, including usage metrics, satisfaction levels, and overall impact, using this data to strengthen district relationships, drive utilization, and secure renewals.
• Collaborate with Analytics