Senior IT Infrastructure Analyst

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date: 07/17/2024 at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The P EI INFRASTRUCTURE & OPERATIONS Department of the P INFO TECHNOLOGY & SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

 

JOB FUNCTION:

Provides superior knowledge and primary technical support for the distributed computing infrastructure, including server/desktop operating systems, Internet services  and various hardware platforms.  Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the foundation of the company’s business information systems.

 

ESSENTIAL FUNCTIONS:

• Serves as the primary technical resource for the IT systems, service, hardware and infrastructure.  Handles complex second and third level technical problems from the Infrastructure Analysts. Ensures that system are maintained, monitored and operated to meet organization designated service level uptimes. Is available beyond core business hours to provide emergency support of said systems plus routing after hour maintenance and patching.
• Plans, researches, designs and directs the installation, configuration, maintenance, operation and optimization of the IT infrastructure, including server and network operating systems; security and monitoring systems; email and Internet services; management tools. Participates in the integration of various corporate IT systems to create a seamless computing environment.
• Capable of deploying applications and systems for both standalone and broader enterprise environments. Capable of implementing using large scale IT management techniques, including change control, use of controlled release of standard builds and formalized process resolution techniques.
• Identifies and evaluates hardware and software, and recommends standards and procedures.  (This involves contacts with vendors and other corporations, participating in inter-divisional teams, and individual research and development).
• Provides technical leadership to the Infrastructure Analysts' team, and serves on related taskforces to solve medium to high complex issues.   Is the lead technical representative working closely with the Program Manager in collaboration with other project teams and IT related technology requests.  Is able to tightly participate in project management led efforts.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

 

 

BASIC QUALIFICATIONS:

Knowledge Requirements

• Thorough knowledge of the enterprise-wide computing architectures and infrastructure practices spanning multiple operating systems and platforms.
• Superior knowledge of desktop operating systems and Windows Active Directory with its supporting infrastructure systems, such as DNS and DHCP through Microsoft Certification or equivalent experience.
• Working knowledge of Cisco networking concepts and operation.

 

Skills Requirements

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.
• Ability to effectively communicate with all levels of th