Fitness Desk Receptionist (Part-Time)

American Airlines – The Landing at Skyview 6

The Fitness Desk Receptionist is responsible for delivering a first-class fitness experience by greeting members and guests to ensure their experience is memorable. Operational duties include but are not limited to maintaining a clean and organized fitness center, ensuring a safe environment for all members.

RESPONSIBILITIES:
• Serve as initial point of contact and communication hub for members, guests and teammates.
• Monitor the entrance and exit of gym members, ensuring that guests follow the fitness center’s rules and regulations (e.g., sign-in, guest policies, equipment usage).
• Keep front desk & entryway neat, clean, & organized.
• Engage all Members/Guests with appropriate greetings & farewells.
• Know and greet members by name.
• Always display friendliness and helpfulness to members and guests.
• Provide assistance to guests inquiring about the facility; providing a guest pass.
• Complete member & guest check-ins and basic member account inquiries.
• Provide assistance to guests registering for membership including registration and payment processing.
• Process paperwork related to memberships, waivers, and releases.
• Monitor check-ins to identify delinquent accounts, collect balances and update member information.
• Notify a member of management if member assistance escalation is needed.
• Answer the telephone promptly with appropriate MCR greeting and re-directing incoming phone calls when appropriate.
• Demonstrate knowledge of hotel information including outlet hours & promotions, the local area, and other general product knowledge.
• Review communication logbook at the start of each shift. Record information regarding member/guest issues, housekeeping, engineering, pools to shift supervisor/manager.
• Complete and initial all start-of-shift and end-of-shift checklists and turn into shift supervisor/manager.
• Complete opening & closing duties as needed.
• Co-inspect the courts/facilities daily prior to the start of play and ascertain that all necessary maintenance has been performed.
• Assist in maintaining a clean facility and equipment, ensuring it's working properly; maintain supply stock.
• Maintain cleanliness of locker room and wet areas throughout shift.
• Maintain cleanliness of fitness facility, including wiping down machines (sanitize), emptying trash, dusting, picking debris and trash from the sports courts/grounds, pool area, etc.
• Enforce all fitness center policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Report any incidences in a timely manner.
• Keep inventory of locker room items and order more when inventory gets low.
• Coordinate stock of towels and cleaning supplies with Housekeeping.
• Keep inventory of gratis items (such as coffee, snack bars, water, and tea) and order more when inventory gets low.
• Assist in keeping all Fitness storage space clean and organized.
• Help in the preparation and presentation of all special events.
• Perform administrative tasks related to fitness facility operations.
• Assist with additional duties as assigned to ensure smooth day-to-day operations.
• Assist with any other operational duties as requested by management.

REQUIREMENTS:
• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Current CPR/AED/First Aid certification is required.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• A Monday - Sunday schedule that allows availability to work weekdays, holidays, and weekends based on the demands of the hotel.
• Required to stand for entire duration of shift. Occasional walking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs.
• Previous experience in Hospitality/Customer Service preferred.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Immediate Benefits:
• Discount Hotel Rooms at MCR managed hotels
• Fitness Center membership eligible
• American Airlines Federal Credit Union membership eligibility
• Employee Assistance Program
• Weekly Payroll
• Free Uniforms
• Free Parking


Note: This job description in no way states or implies that these are the only duties to be performed by the empl