Customer Service Coordinator

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Service Coordinator to join our team. This is a position based out of Las Vegas, NV.

 

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

 

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

 

SCOPE:

 

Through the years and continuing through today, Mitsubishi Heavy Industries America Corrugating Machinery Division (CMD) serves the growing, dynamic packaging industry with leading edge equipment systems, sales, parts, technical and field support, making it one of the most respected suppliers to converters in North and Central America.  

 

The Customer Service Coordinator is responsible for ensuring a high level of customer satisfaction within the Corrugating Machinery Division by effectively coordinating and assigning job orders to Field Service Technicians and managing the Service Schedule for their assigned region.

 

JOB RESPONSIBILITIES

 

• Coordinate and confirm service schedule (Rebuilds, Regular service jobs, Contracts, New installs, and Warranties) to provide support to Field Service Technicians and customers.
• Process customer purchase orders for regular service work, Contracts, Rebuilds and create a service order job accordingly.
• Enter/coordinate new Rebuilds/ Regular service jobs/Contracts/Warranties and New installs to schedule (Kintone) based on each region.
• Coordinate contractor scheduling and logistics to support service work.
• Work with the supporting Customer Service Engineers to maintain accurate schedule and workflow.
• Send new quotes to customers for any contract renewal and update the log and SAP.
• Coordinate communication between customers and internal teams.
• Provide information about our services to customers.
• Coordinate follow up on open Purchase Orders.
• Audit Vendor's invoices to ensure proper charges and update SAP/CORA.
• Work with the regional CSC team regarding weekly billing.
• Manage daily service requests.
• Assist the Customer Service Manager as directed.

 

 

QUALIFICATIONS & SKILLS

 

• Education requirement: High School Diploma/GED.  Associates degree preferred.
• Experience: At least 2 years of customer service/administrative experience.