Regional Director of Health Center Operations - New Mexico

Anticipated Closing Date: 05/02/2025. Applications are reviewed on a rolling basis.  Responsible to: VP of Patient Services   Compensation Starting at:  Position Salary Range: $109,315.67 - $138,477.81 per year
Starting Pay: Although our full pay range is included above, the budgeted hiring range for this position is $109,315.67 - $123,896.74 per year.    Schedule: Full-Time, 1.0 FTE, Exempt. Benefits Eligible Monday - Friday: 9am - 5pm  

The Objective: Oversee and direct the performance of a portfolio of health centers that contribute to a broader system that provides optimal patient access to excellent, equitable health care across the Rocky Mountain affiliate’s region.  This region currently includes health centers located in Santa Fe, Las Cruces, Farmington and Durango.

Success: You will know you are successful when you have a group of high-performing health centers staffed by confident and highly capable managers who are reaching or surpassing their performance benchmarks while maintaining strict compliance to all regulatory requirements.

Snapshot: The Regional Director of HC Operations is responsible for directing the operational activities of the individual Health Centers within their Regional Zones. This Regional Director position will lead 5-6 health centers, 30+ teammates, and provide oversight of operations with complete accountability for approximately $4MM profit and loss. Your days will involve providing strategic and tactical leadership, counsel, and direction to the leadership teams of your assigned facilities to ensure safe, efficient, and ethical patient care. You will work closely with your dyad partner to ensure alignment across operational and clinical teams. Additionally, you will identify and develop strategic growth opportunities, monitor zone performance, and work closely with the Vice President of Patient Services to develop strategies in alignment with PPRMs mission and values. Lastly, you will lead, sit on, and otherwise support organizational committees designed to improve operational efficiency and manage change.  Much of your time will be spent collaboratively in meetings either on the computer, in person, or on the phone in small or large groups. You will travel among your health centers and to administrative locations to meet with staff, resolve problems on site, and conduct investigations. 

This position requires 100% on-site presence amongst the health centers in your assigned portfolio. Travel to distant health centers is paid or reimbursed.

Qualifications:

• You have at least 8 years of demonstrably successful supervisory experience in Healthcare Management and operations with a matrixed organization, a strong commitment to customer service, excellent operational strategy, and are committed to cultivating a positive and inclusive culture.
• Bachelor’s degree or equivalent experience with demonstrable evidence of building & driving high performing teams required. Master’s degree in business, healthcare administration or social work or similar preferred.
• Ability to operate and succeed in a fast-paced environment, coaching teams to business, operational and personnel success.
• You are able to drive outstanding performance through the monitoring of key performance indicators (KPI’s) and have demonstrated success in improving operational environments in healthcare.
• You have worked closely and successfully with various members of a healthcare operations team including licensed independent providers and unlicensed staff.
• You can work independently while leading a team and are able to identify the root causes of problems and address & implement process improvements.
• You think critically through ideas and problems, are detailed oriented, and have efficient time management skills.
• You have successfully managed a large healthcare team within a matrixed organization and are experienced at coaching, mentoring, and developing supervisors in healthcare settings.
• You understand and have experience maintaining regulatory compliance.  

Key Approaches to the Work:
Communication
Relationship-Builder
Strategic Thinking Results Orientated Performance Manager Inclusion and Equity Champion  

Primary Areas of Responsibility/Essential Functions:
Managing High Performing Health Center Managers: You’re responsible for creating