Senior Product Delivery Associate - User Acceptance Testing

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
 As a Senior Product Delivery Associate in User Acceptance Testing, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Design, build, and enhance reporting solutions aligned to business requirements
• Deliver reporting to support real-time, daily, sprint-based, and monthly performance visibility
• Maintain a comprehensive library of published reporting assets, including documentation and versioning
• Establish and uphold standards for documentation, refresh cadence, and change management

• Identify and implement sustained automation opportunities to streamline reporting workflows and improve quality

   

• Partner with stakeholders to clarify requirements, manage priorities, and deliver high-quality reporting

   

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• 1+ years of hands-on experience with Python and Tableau in a reporting/BI/analytics context
• Proficiency with SQL to extract, transform, validate, and reconcile data used in reporting
• Experience delivering solutions using Tableau Server/Cloud 
• Working knowledge of Git and CI/CD practices for Python-based development (e.g., version control and automation of build/test)
• Strong ability to translate defined business requirements into clear metric definitions, scalable reporting logic, and intuitive dashboards
• Strong documentation, organization, and attention to detail (definitions, lineage, refresh logic, and reporting inventory)

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Proficiency with Alteryx
• Experience with Jira, qTest, or similar agile/test management tools
• Experience driving measurable efficiency improvements in reporting through automation

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuit