Head of Client Delivery, North America

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.  

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does the Head of Client Delivery, North America do at Hogarth?

At Hogarth, the Head of Client Delivery is the strategic engine that powers how we bring world-class creative work to life. In this role, you are the senior leader accountable for establishing and delivering the vision and strategic direction of North America Client Delivery.  You are the partner to our clients, the architect of our operational strategy and frameworks, and the champion for our delivery teams.

You own the holistic operational framework while implementing best practices and leveraging evolving existing and new technologies to deliver the highest standards of excellence. You’ll step into a high-stakes client meeting and command the room, guiding our partners with a steady, strategic hand. You’ll collaborate with our leadership team on more than just process-you'll bring strategic thinking about how we can work smarter, grow our capabilities, and build for the future. You’ll be the one to figure out how to turn a corner with a challenging client or project, transforming a difficult situation into a success story.

Internally, you drive the teams responsible for execution, ensuring they are supported, engaged, and growing. You will partner with North America leadership, as well as our teams, including Production, Finance, Client Growth, Commercial, Technology and regional hubs, to deliver with excellence. You’ll have oversight of project financials, resource allocation, and the technology that enables us to deliver. You will be responsible for ensuring that your team drives world-class quality of service, on-time and on-budget completion of deliverables, and consistent and exceptional Client experience across all Client accounts in North America.

In short, you are the leader who connects our creative ambition to our operational reality. If you are a forward-thinking operator who thrives on building systems, driving culture, mentoring people, and solving complex challenges for clients, this is what it means to be the Head of Client Delivery at Hogarth.

Key Responsibilities:

Strategic Leadership & Operational Excellence

• Develop and execute a holistic operational strategy that supports agency growth, enhances efficiency, and anticipates future needs (e.g., offshoring, new technologies, etc.)
• Act as a key consultant and guide for discipline leads and senior leadership, helping navigate internal complexities and drive strategic initiatives
• Take charge of new business delivery strategy by owning operational modeling for pitches (delivery approach, resourcing (onshore/CoE mix), workflow, governance, assumptions/risks) supporting the pitch narrative with an executable model and ensuring we’re set up for success from day one
• Own the financial h