About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Epic Application Analyst is a representative of the Information Technology team and is responsible for establishing, fostering, and maintaining positive business relationships with New Jersey Urology co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.

What are examples of work that the Epic Analyst will do at VillageMD?

• Attends and participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
• Interprets end user requirements by fully discussing potential options and helping practices move towards optimal solution.
• Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
• Oversees and/or performs analysis of necessary business/clinical application modifications and works with IT associates and/or the vendor to coordinate the modification.
• Creates test plans and tests new systems, version upgrades, and any system modifications
• Installs/upgrades new/existing applications and components, configures application settings
• Reviews other Application Analysts integrated test plans and documented outcomes for consistency and thoroughness for Epic applications
• Maintains strong and positive relationships with all application vendors.
• Handles complex issues and problems, and refers only the most complex issues to management
• Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
• Provides go-live and technical support for users on new applications, modules, and functionality.
• Provides and communicates clear documentation for support, status, and issues resolutions.
• Develops knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
• Remains current on Epic new version training for all applicable Epic certifications.
• Provides on-call application coverage as scheduled.

What will make you successful here?

• Exposure to Agile methodology for delivering software projects
• Exposure to high-security environments where customer data is handled
• Managing in remote, multi-time-zone, including offshore environments
• Working with large-scale data-focused products
• Having a low ego

The following experience is relevant to us:

• Resolute Professional Billing Fundamentals Certification required
• Resolute Professional Billing Administration Certification Required
• Resolute Professional Billing Claims and Remittance Administration Certification Preferred
• Charge Router Certification Preferred
• Shared Revenue Administration Certification Preferred
• MyChart Certification Preferred

For Colorado Residents only: This is an exempt position. The base compensation range for this role is $70,000 - $100,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits