Sr Condition Monitoring Advisor - Reliability

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are looking for a highly skilled and experienced professional to join our team as a Senior Condition Monitoring Advisor. This is an exciting opportunity for someone with a strong background in mining, construction or waste handling equipment, whether through hands-on support, fleet management, or equipment monitoring.

In this role, you’ll work directly with fleet managers, dealers, and customers to help maximize machine availability, reduce total cost of ownership (TCO), and minimize unplanned downtime.

Unlike traditional engineering roles that often remain behind the scenes, this position puts you at the forefront - engaging with real-world operations and seeing the direct impact of your work.

If you come from an engineering background, this is your chance to step out of the design space and into a customer-facing role where your insights truly matter. You’ll take raw data and turn it into meaningful action—monitoring individual assets, analyzing performance, generating alerts, and making decisions that have a tangible, personal impact on the people and operations you support.

What you will do:

• Monitor Machine Health: Oversee the condition of 150+ Caterpillar machines using the five elements of condition monitoring: SOS fluid analysis, VIMS/analytic alerts, inspection reports, backlog management, and site conditions.

• Analyze & Correlate Data: Aggregate and correlate data from all five condition monitoring elements to identify trends, detect issues early, and prioritize actions using enabling software tools and systems.

• Provide Expert Recommendations: Deliver actionable equipment recommendations by way of purpose-built Caterpillar software tools to Caterpillar dealers and customers to enhance machine health, maximize uptime, and increase customer value.

• Reporting & Communication: Prepare and deliver monthly health reports and verbal updates to customers and dealers. Provide clear, data-driven insights and recommendations.

• Customer & Dealer Engagement: Facilitate regular meetings with customers, Caterpillar dealers, product groups to review equipment performance and align on action plans.

• Consultative Relationship Building: Act as a trusted advisor to dealers and customers, fostering collaborative relationships and supporting equipment management strategies.

• Subject Matter Expertise: Maintain working knowledge across all five condition monitoring elements, with deep expertise in at least three.

• Leverage Analytics: Identify and apply analytics to accelerate issue detection, support proactive maintenance, and improve overall fleet performance.

What Skills you will have:

Service Excellence: Hands-on experience in Product Support or Engineering roles. Background includes working as a service representative, reliability engineer, technician, mechanic, or technologist. Familiarity with Caterpillar’s products and processes is needed.

Problem Solving: Extensive experience in identifying and troubleshooting machine issues. Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System (SISweb).

Consulting: Experienced in predictive maintenance, reliability engineering, and mentoring junior peers.

Data Gathering & Analysis: Experienced in planning and executing tests, analyzing results, and delivering actionable recommendations. Proven background in condition monitoring, test/validation engineering, and field follow engineering. First hand experience with Caterpillar NPI processes and the various customer facing telematics.

Decision Making and Critical Thinking: Strong analytical skills with the ability to assess complex situations and make informed, effective decisions using structured tools and sound judgment.

Customer Focus: Deep understanding of customer-centric values and practices. Skilled at aligning business decisions with customer needs and satisfaction, and leveraging those ins