Roving Personal Banker - North Fulton district

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About this role:

Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division.  Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:

• Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies
• Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs
• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Over 6 months of hands-on experience in the banking industry
• Strong customer service skills, with a knack for handling complex transactions across multiple systems
• Comfortable reaching out to customers by phone or email to offer support and solutions
• Passionate about helping customers discover and use mobile banking tools to make their lives easier
• Dedicated to helping customers achieve financial success by connecting them with the right team members
• Enjoy working collaboratively with teammates to meet customer needs
• Skilled at building lasting relationships with customers and earning their trust
• Great at partnering with internal teams to deliver seamless service
• Detail-oriented and committed to following policies, procedures, and regulations
• Able to spot potential fraud or risky accounts and take action to protect customers and the business
• Always professional and respectful when interacting with customers and colleagues
• Military experience that includes working with protocols, evaluations, and leadership reporting
• Background in managing military personnel benefits, transitions, readiness operations, and recruiting
• Proficient in sourcing, acquiring, and maintaining strong relationships with both customers and coworkers
• Experienced in resolving concerns and escalating issues when needed to ensure satisfaction

Job Expectations:

• Ability to travel 100% of the time within the district: Roving bankers are required to commute often from branch to branch. Roving Bankers will have a home branch, and commute/mileage is calculated from there. Roving Banker can travel up to 40 miles
• Commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage is provided)
• Ability to work a schedule that may include some Saturdays: Candidate will need to be able to work Monday-Friday as early as 8:30am-5:30pm and Saturdays 8:30am-1pm. Times can vary based off business need
• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed
• This position is not eligible for Visa sponsorship
• This position requires SAFE registration at the time