Key Account Manager, Hi - Tech

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Road 
Job Posting Title: Key Account Manager, Hi - Tech - 86723 
Time Type: Full Time

 

Summary

The Key Account Manager - Hi Tech is a Business Development and Account Management role that is responsible for managing, developing, and expanding business with DSV Road’s premier accounts inside the Hi-tech Vertical. As such, the role requires high initiative and self-motivation whilst thriving on challenges. Defining a long-term growth plan and retention strategy being able to transfer value of the various DSV Road service offerings towards the customers supply chain. Critically, the Key Account manager must be able to establish and maintain productive strategic relationships and be comfortable working at various levels with both internal and external stakeholders.

 

Duties and Responsibilities

• Manages Premier Account(s) on behalf of all DSV Road and the various service lines.
• Align strategic account development with relevant stakeholders
• Maintains a high level of communications and transparency on customer activities throughout the DSV organization while ensuring all stakeholders are informed according to current activity level, opportunities, and strategic development for future engagement
• Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations
• Develops and drives a customer strategy plan to retain and grow customer revenues and relationships
• Actively drives innovations and continuous improvement process with the customer
• Stays informed on market trends and developments with their assigned accounts and within the logistics arena
• Use knowledge and specialists to create value added solutions for customers
• Actively searches and identifies opportunities within customer account and engages colleagues and line businesses to further grow the account
• Define and agree goals and KPI’s for the logistics activities in accordance with the client’s requirements
• Demonstrates the necessary skills to negotiate for effective outcomes
• Contributes to the further professionalization of the DSV Road – North America team and demonstrates use of Best Practice to the broader team

 

 Customer Engagement

• Personal and frequent engagement with all Country / Regional key account decision makers
• Conduct and participate in quarterly business reviews with customer(s) to review metrics, discuss business opportunities and operational challenges which also requires the ability to travel.
• Drives direct customer contact while demonstrating both the business development skills and ‘technical’ knowledge to make presentations, and lead/initiate customer discussions
• Drive growth and relationship of the Global Account by ensuring appropriate collaboration and partnering internally and externally
• Strengthen the customer relationship by driving appropriate DSV and customer stakeholder engagement in the Region
• Focus on developing end-to-end and value-added solutions across all DSV Divisions according to the strategic priorities
• Understands customer value proposition, transfers this into DSV world and products

 

Engagement Planning

• Communicate account growth plan across the DSV Road service lines and drive execution personally or through the involved teams where applicable
• Propose account goals and budget for Key Account per service line for the purpose of annual target setting