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Senior Client Delivery Lead (Data)
KrakenNew York City, United Statesfull_timeVerifiedPosted 27 Jun 2025
💰 $200,000/yr($130,000/yr – $200,000/yr)
About the role
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
Who are we looking for?
We’re looking for a brilliant Senior Client Delivery Lead with experience in data and a track record of supporting their own or others’ data teams - ideally in the energy sector. You’ll help clients transition to using Kraken data, transform their internal data capabilities in service of larger business transformation, and shape our data product roadmap based on real-world needs.
The role
You’ll work directly with the client, and across Kraken teams, to enable the client to build impactful reporting, answer data questions, and advise on building transformative data capabilities. This is a great role for someone who loves data, loves working with clients, and loves collaborating.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Senior Client Delivery Leads that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or up-skilling both clients and colleagues.
This person will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
What you'll do:
- Guide clients in transitioning foundational reporting to Kraken, through hands-on support, working sessions, and trainings
- Support clients in developing their internal data capabilities, both directly and in collaboration with Kraken partners
- Identify client data needs and priorities to inform the data product roadmap
- Partner with engineering to deliver new data features and requirements aligned to client use cases
- Train Kraken’s broader client delivery team on the skills to support client data questions and needs in their respective domains
- Ensure we are constantly reviewing and adapting to customer and business needs
- Potential to build a small, regional team to further scale work
This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing dev
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