Triage Specialist

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

NACI (T1)

Job Family:

Program Management

Job Qualifications:

Skills:

Analytical Thinking, Communication, Incident Reporting, Standard Operating Procedure (SOP)

Certifications:

Experience:

4 + years of related experience

US Citizenship Required:

No

Job Description:

Triage Specialist

The Triage Specialist supports a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact. The Triage Specialist works as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays.

Essential duties include:

• Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation.

• Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact.

• Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy.

• Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage.

• Catalog and file incidents in keeping with policies and standard operating procedures.

• Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.

• Perform data analysis to identify trends in incident reporting.

• Provide reports on inbox activity on regular and as-needed bases.

• Other duties as assigned.

This position requires a Public Trust clearance.

This position is 100% remote.

Qualifications:

• BA/BS degree in a relevant field.

• 4+ years of related experience.

• Experience in case management, child welfare, or social work required.

• Excellent organizational skills and attention to detail.

• Ability to work independently and to collaborate with team members in a remote environment.

• Experience utilizing Microsoft Excel and performing basic data analysis preferred.

Additional Requirements:

• Ability to work some weekends and holidays.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $70,125 - $94,875. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a