Customer Business Partner

 

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

 

Customer Business Partner 

 

YOUR TASKS AND RESPONSIBILITIES

 

The primary responsibilities of this role, Customer Business Partner are to: 

 

The Customer Business Partner is responsible to lead Supply Chain

organization towards driving assigned products, customers and North America countries supply performance, effective customer-centric decision-making and end-to-end oversight of the supply status in the market while ensuring financial, regulatory and quality compliance. The candidate will possess strong customer/stakeholder relationship management, Supply Chain and O2C Expertise as well as broad Business Acumen & commercial expertise. Furthermore, the position aims to drive high engagement and collaboration across cross functional stakeholders at Local, Regional and Global level (Commercial, Finance, Regulatory, PS & Quality, etc.).

 

 

• Being the catalyst (SPOC), point of escalation and handshake with local Customer Engagement, Product Squads and Finance BPs for Supply Chain & O2C topics;

• As owner of Supply Chain Product operations, the Customer BP is accountable to drive results and deliverables by providing functional leadership to Local & GBS Supply Chain NA functions in accordance with alignments with Customer and Product Squads, company and customer priorities;
• Accountable to design NA Products Supply Chain operating model, standing member and customer value added contributor to Product Squad's as well as remaining portfolio Brands;
• Ensure that the commercial policy is aligned with the Supply chain and order to cash strategy of the country;
• Manage warehousing and transport costs, by proactively optimizing cost-to serve;
• Co-drive and collaborate joint operations synergies with broader PH portfolio scopes & CH COO;
• Review and provide best trade-off decisions when customer centric decisions are required (e.g. allocation management, logistics execution) to meet agreed on service levels in alignment with Commercial/Customer Fulfillment Champion;
• Localize customer segmentation schemes and service catalogues to effectively segment customers and enhance the framework in alignment with Commercial Lead;
• Channel and follow through JVC customer feedback into PS functions (act like a champion within PS);
• Operational/day2day as well as bottleneck management interface with local Commercial, Regulatory and Quality and ensure relevant topics are communicated to Supply Agents;

• Define, communicate, and measure success criteria (incl. customer satisfaction, incremental revenue growth) and trigger mitigation actions;
• Drive S&OP and IBP initiatives to drive improvements related to working capital and inventory management;
• Leads strategic & tactical supply readiness activities to enable on time launch management according to commercial needs;
• Leads SCM operations related to pruning and divestment initiatives;
• Keep up to date a robust Business Continuity Planning for SCM, O2C, QU;

• Manage credit risks (P&L), minimize overdues and ensure timely collections (cash);
• The incumbent demonstrates, credibly embodies and showcases VACC leadership towards RAD North America organization being a(n):

 

• Visionary who guides teams in defining the outcomes to deliver on the mission;

• Architect who shapes a value creating sy