PROGRAM COORDINATOR

Job Details

Job Location: SAN ANTONIO, TX 78249Position Type: Full-TimeEducation Level: 4 Year Degree (Trade School)Job Shift: Any

JOB PURPOSE:

 

The Program Coordinator position provides program support to all U.S. Customs and Border Protection (CBP) Workforce Wellness Program offices throughout the country. The Program Coordinator has a dotted line relationship with the CBP Program Managers and reports directly to the CBP Workforce Wellness Program Regional Director.

 

The Program Coordinator is responsible for coordinating weekly, monthly, annual, and ad hoc training requirements for employees that include annual recertifications. Establish Gant Charts and triggers for monthly deliverables to the government; ensuring organizational compliance; and various reports. This position is directly accountable to provide program support to ensure the success of projects that support the sustainment and growth of the program.

The Program Coordinator will also serve as liaison across all lines of business ensuring projects are completed in a timely manner. Work in collaboration with Program Managers, and on behalf of the program, direct coordination and liaison with Marketing and Communication, Legal, Behavoral Health and Endeavors leadership.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

 

Program Coordination

• Supports the development and implementation of new processes, assists opening new program offices, and leverages technology to support growth and innovation.
• Refines the scope of projects and required resources in collaboration with Program Mangers.
• Assists in developing measures of performance in collaboration with Program Mangers to capture and report client outcomes.
• Support all operations for the CBP Workforce Wellness Program, including the accumulation of outcome data tracking and reporting Key Performance Indicators (KPI’s).
• Assists in identifying resources required to complete the project.
• Develops schedules for project completion that effectively allocates resources to activities.
• Details and tracks assignments and ensures follow-through to completion.
• Establishes a communication schedule to update the Program Managers and Regional Director on the progress of projects.
• Tracks and monitors ongoing negotiations with service providers and assists with review and management of subcontracts and business associate agreements.
• Assists Program Manager to establish achievable timelines on projects with high quality deliverables.
• Establishes records, files and archives to ensure that all program information is appropriately documented, archived, safeguarded within contract and Endeavors compliance.
• Assist in reviewing program work with the Program Managers on a regular basis to ensure that it meets program standards.
• Identify lessons learned, provide analysis, develop program wide efficiencies and processes.
• Aid in the development of compliance and standardization program processes and needs.

 

Other Key Duties:

• Coordination with Program Managers to assist with researching and identifying new health and wellness program resources, equipment/tools and innovative technology to positively progress the CBP Workforce Wellness Program.

• Monthly file review to ensure Behavioral Health Compliance.
• Monthly review of slide deck presentations.
• Participate in Clinical Quality Improvement Committee meetings.
• Submit weekly program information and highlights for executive leadership reports.
• Participate in special projects.
• Other duties as assigned.<